Customer Service Form Your experience matters — please complete all applicable sections 01 — Event Information Event Name * Please enter the event name Event Date * Please select the event date Event Type * Select type Wedding Corporate event Birthday / milestone Social gathering Nonprofit / fundraiser Other Please select the event type Hours Booked * Please enter hours booked Guest Count at Booking * Please enter guest count Did the guest count change after booking? No, stayed the same Yes, it increased Yes, it decreased Final Guest Count on the Day 02 — Your Contact Information Full Name * Please enter your name Email Address * Please enter a valid email Phone Number 03 — Pre-Event Communication Was your account manager always available to communicate? Yes Mostly No Please describe the communication issues Call Sheet Did you receive the call sheet link in your re-confirmation email? Yes No Did you request any changes to the call sheet? No changes requested Yes, I requested changes Were your requested changes implemented? Yes, fully Partially No Describe the changes requested and outcome Preparation Was a run of show provided by your team to our staff? Yes No Did our team receive any training or briefing before the event? Onsite briefing Virtual training Written briefing / materials No training provided 04 — Day-of Performance Did everyone arrive on time? Yes, all on time No, some were late How many staff were late? How late? (minutes) Did everyone have proper uniform? Yes, full compliance No, issues present Which uniform pieces were missing or incorrect? Did the team perform to your expectations? Exceeded expectations Met expectations Below expectations Well below expectations Did the team's on-site responsibilities match what was booked? Yes, matched exactly Partially matched No, significant gaps What responsibilities were not fulfilled? Were parking accommodations the same as specified at booking? Yes No Describe the parking discrepancy 05 — Issue Resolution & Communication Was a chat created for your event? Yes No When issues arose, did you communicate via the event chat? Yes No No issues arose Was our operations team quick to respond to issues? Yes, very responsive Slow to respond Did not respond No issues arose 06 — Overall Rating Overall Satisfaction ★ ★ ★ ★ ★ What did our team do well? Any additional comments or feedback Submit Feedback
