Terms and Conditions

Eleven8 Event Staff Inc. — Terms of Service

Last updated: May 15, 2026Effective date: May 15, 2026

IMPORTANT NOTICE — PLEASE READ CAREFULLY

These Terms of Service contain a binding arbitration agreement, a class action and class arbitration waiver, and a jury trial waiver. They affect your legal rights. Please read Section 22 ("Dispute Resolution; Binding Arbitration; Class Action Waiver") carefully. You have the right to opt out of arbitration within 30 days of first accepting these Terms by following the instructions in Section 22.6.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you," "your," or "Client"), and Eleven8 Event Staff Inc., a California corporation ("Eleven8," "Company," "we," "us," or "our"), concerning your access to and use of the websites located at elev8.la, eleven8.us, eleven8events.com, and any related subdomains, mobile websites, mobile applications, including the Eleven8 employee application (collectively, the "Site"), and our event staffing services (the "Services").

By accessing the Site, requesting a quote, booking Services, or otherwise using the Services, you agree that you have read, understood, and agree to be bound by all of these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you are expressly prohibited from using the Site and the Services and must discontinue use immediately.

If you are using the Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity, and "you" refers to that entity.

2. Who These Terms Apply To

These Terms apply to website visitors and Clients of Eleven8. The independent contractors, employees, and other personnel who staff our events are governed by a separate agreement they accept during onboarding.

3. Services Description

Eleven8 provides professional event staffing services including, but not limited to:

  • brand ambassadors and promotional staff;

  • event staff and coordinators;

  • conference and convention staff;

  • trade show and expo staff;

  • booth staff and greeters;

  • catering and hospitality staff;

  • sampling and demonstration staff;

  • check-in and registration staff;

  • bartenders, servers, and barbacks (where licensed);

  • captains, leads, and on-site supervisors.

We reserve the right to modify the features and functionality of the Site, or to suspend or discontinue any aspect of the Site, at any time without notice. This right does not apply to a Booking (as defined below) that has been confirmed and for which a deposit has been received; those Services are governed by the applicable Service Agreement and these Terms.

4. Eligibility

You must be at least 18 years of age and legally able to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you (a) are at least 18, (b) have the legal capacity and authority to enter into these Terms, (c) are not barred from receiving the Services under applicable law, and (d) will use the Services only for lawful purposes.

The Site and the Services are intended for users in the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local law.

5. Account Registration

To request a quote, place a Booking, or access certain features, you may be required to create an account. You agree to (a) provide accurate, current, and complete information; (b) maintain and promptly update your information; (c) maintain the security of your password and access credentials; and (d) accept responsibility for all activities under your account.

We may suspend, terminate, or refuse access to any account at any time, with or without notice, for any reason, including suspected fraud, non-payment, violation of these Terms, or risk to the safety or integrity of the Services.

6. Booking, Service Agreements, and Quotes

6.1 Quotes

Quotes are valid for fourteen (14) days from issuance unless otherwise stated and are subject to Worker availability at the time of confirmation. Prices in quotes do not include applicable taxes, gratuities, parking, travel, per diem, equipment, or overtime, unless expressly stated.

6.2 Confirmation

A booking is confirmed only when (a) Eleven8 issues a written confirmation (a "Booking"), and (b) Client has executed the applicable Service Agreement (or accepted the quote electronically) and paid the required deposit. Until both occur, Eleven8 has no obligation to hold dates, workers, or pricing.

6.3 Service Agreement

Each Booking is governed by a written Service Agreement that incorporates these Terms. If there is any conflict between a Service Agreement and these Terms, the Service Agreement controls as to that Booking.

6.4 Minimum Shift Length

Unless otherwise specified, each Worker's shift carries a minimum billable duration of five (5) hours, regardless of the actual time worked.

7. Payment Terms

7.1 Payment in Full Required to Confirm

All Bookings require payment in full, in advance, to be confirmed. No Booking is confirmed, and no Workers are reserved, until Eleven8 has received full payment of the invoiced amount. Eleven8 does not extend net payment terms or post-event invoicing absent a separate written agreement signed by an authorized officer of Eleven8.

7.2 Late Payment

Any amount that becomes due (including additional amounts arising from on-site changes, overtime, or extended hours) and is not paid when due will accrue interest at the lesser of (a) one and one-half percent (1.5%) per month, or (b) the maximum rate permitted by applicable law, from the due date until paid in full. Client will reimburse Eleven8 for all costs of collection, including reasonable attorneys' fees and court costs.

7.3 Taxes

All amounts are exclusive of applicable sales, use, gross-receipts, and similar taxes, which Client is responsible for paying (other than taxes on Eleven8's net income). Where Eleven8 is required by law to collect such taxes, they will be added to the invoice.

7.4 Gratuities, Travel, Parking, Per Diem

Unless expressly included, gratuities for hospitality Workers, mileage, parking, travel time over thirty (30) minutes one-way, and per diem for events more than fifty (50) miles from the assigned Worker's home base are billed at cost or as set forth in the invoice.

7.5 Overtime, Holiday, and Premium Pay

Workers are paid at overtime, double-time, and holiday rates in accordance with applicable wage-and-hour law (including the California Labor Code where applicable). Premium rates apply for shifts in excess of eight (8) hours per day, forty (40) hours per week, on the seventh consecutive day in a workweek, and on recognized holidays. Client will be billed for these premium rates plus Eleven8's standard markup, payable on the same payment-in-advance basis or, where the obligation arises at the event, due immediately on receipt of the updated invoice.

7.6 Disputed Charges

To dispute any charge, Client must notify Eleven8 in writing within ten (10) days of the invoice date, identifying the disputed items and the basis for dispute. Failure to provide timely written notice waives the right to dispute.

8. Cancellation, Rescheduling, and No-Shows

Cancellation terms are governed by the cancellation policy stated on the invoice for the applicable Booking. Because Bookings are paid in full in advance (Section 7.1), the cancellation policy on the invoice controls what portion, if any, is refundable, applied as credit toward a future Booking, or forfeited.

Early end / event runs short. If Client ends the event before the contracted end time, Client remains responsible for the full contracted hours and minimum shift duration (Section 6.4); no refund is due for unused time.

Reductions in headcount after a Booking is confirmed are treated as cancellations of the reduced positions under the cancellation terms on the invoice.

Rescheduling. Requests to reschedule are reviewed case-by-case, subject to Worker availability, the cancellation terms on the invoice, and any difference in pricing.

Emergencies and force majeure. Genuine emergencies and force-majeure events (see Section 23) are handled in good faith; Eleven8 may, at its discretion, apply paid amounts toward a future Booking.

9. Client Responsibilities

Client agrees to:

  • provide accurate event details, headcount, dress code, scope of duties, and special instructions in a timely manner;

  • ensure the venue is safe, clean, lawful, properly permitted, ADA-compliant where required, and free of recognized hazards;

  • provide adequate breaks (including meal and rest breaks required by California Labor Code or other applicable law), access to restrooms, drinking water, secure storage for Workers' personal belongings, and reasonable working conditions;

  • provide a designated on-site contact who can answer questions and address issues during the event;

  • provide all materials, products, samples, equipment, costumes, and uniforms required for performance of duties, unless Eleven8 has expressly agreed in writing to supply them;

  • treat Workers with respect and professionalism; not subject Workers to harassment, discrimination, retaliation, or unsafe conditions;

  • comply with all applicable federal, state, and local laws, including anti-discrimination, wage-and-hour, alcohol service, food safety, immigration, OSHA, and licensing laws;

  • not require Workers to perform tasks outside the agreed scope of duties without Eleven8's prior written consent and an adjusted rate;

  • not request, induce, or accept off-the-books payments, cash tips outside the published gratuity terms, or other off-platform compensation to Workers; and

  • pay all amounts due on time.

Eleven8 may pull any Worker from a venue at any time if Eleven8 reasonably believes the Worker's safety or wellbeing is at risk, the venue is unsafe, or the Client is violating these Terms. In such cases Client remains responsible for amounts already accrued and the applicable cancellation fee.

10. Worker Classification; No Joint Employment

Workers placed by Eleven8 are either independent contractors of Eleven8 or W-2 employees of Eleven8, in each case under Eleven8's exclusive direction with respect to payroll, taxes, workers' compensation, and statutory benefits. Eleven8 is solely responsible for the payment of Workers, including wage-and-hour, payroll tax, unemployment insurance, workers' compensation, and similar obligations.

Client and Eleven8 expressly disclaim any intent to create a joint employer, common employer, single employer, partnership, joint venture, or agency relationship with respect to Workers. Client will not (a) hold itself out as the employer of Workers, (b) directly handle payroll, taxes, or benefits for Workers, (c) make hiring, firing, or disciplinary decisions about Workers (Client may, however, request that a Worker be replaced or removed from a specific Booking, which Eleven8 will accommodate at its discretion), or (d) integrate Workers into Client's HR systems beyond what is reasonably necessary for event logistics.

Client agrees that it is responsible for ensuring its own conduct toward Workers does not, in fact or in law, give rise to a joint-employment finding, and Client will indemnify Eleven8 for any claim arising from Client's failure to comply with this Section.

11. Non-Solicitation; Worker Conversion Fee

11.1 Restriction

Eleven8 invests significant time and money recruiting, screening, training, and managing its Workers. In consideration of the Services, Client agrees that during the term of any Service Agreement and for twelve (12) months after the last event for which a Worker performed Services for Client (the "Restricted Period"), Client will not, directly or indirectly:

  • employ, hire, contract, engage, or retain any Worker who staffed an event for Client (a "Covered Worker"), whether as an employee, independent contractor, consultant, temporary worker, or otherwise;

  • refer or recommend any Covered Worker to a third party for engagement; or

  • engage any Covered Worker through another staffing agency, temp agency, payroll service, or third-party intermediary for the purpose of avoiding this Section.

This restriction applies regardless of which party initiates contact, and regardless of whether the Covered Worker is still affiliated with Eleven8.

11.2 Conversion Fee

If Client wishes to engage a Covered Worker during the Restricted Period, Client may do so only by first obtaining Eleven8's written consent and paying Eleven8 a conversion fee equal to the greater of (a) thirty-five percent (35%) of the Covered Worker's first-year total compensation with Client, or (b) the total amounts Eleven8 invoiced Client for that Worker's services in the prior six (6) months, in each case payable in advance of the start date. Engaging a Covered Worker without paying this fee is a material breach of these Terms and a violation of Eleven8's legitimate business interests.

11.3 Notice

Client will promptly notify Eleven8 if a Covered Worker solicits Client for direct engagement during the Restricted Period.

11.4 Reasonableness

Client acknowledges that this Section is reasonable in scope and duration, that monetary damages alone may be inadequate, and that Eleven8 is entitled to injunctive relief in addition to damages and the conversion fee.

12. Confidentiality

Each party may have access to non-public information of the other party, including event details, guest lists, pricing, business strategies, Worker information, and Client materials ("Confidential Information"). Each party will (a) use Confidential Information only to perform under these Terms, (b) protect it with the same degree of care it uses to protect its own confidential information (and not less than reasonable care), and (c) not disclose it to third parties except to its employees, contractors, and advisors who have a need to know and are bound by similar confidentiality obligations. This Section does not apply to information that is publicly available through no fault of the receiving party, was already known to the receiving party without restriction, is independently developed, or is required to be disclosed by law (with prompt notice to the other party where legally permitted). Confidentiality obligations survive for three (3) years after termination; trade secrets are protected for so long as they remain trade secrets.

13. Intellectual Property

13.1 Site and Content

The Site and its content, features, functionality, software, designs, trademarks, logos, and all related intellectual property (the "Eleven8 IP") are owned by Eleven8 or its licensors and are protected by U.S. and international copyright, trademark, patent, trade-secret, and other laws. Except for the limited rights granted in these Terms, no rights in the Eleven8 IP are granted to you.

13.2 Limited License

Subject to your compliance with these Terms, Eleven8 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for the purpose of using the Services.

13.3 Client Content

Client retains ownership of any logos, brand assets, marketing materials, photos, videos, and other content it provides to Eleven8 ("Client Content"). Client grants Eleven8 a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute Client Content solely as necessary to provide the Services and as expressly permitted in Section 13.4.

13.4 Publicity and Reference Rights

Unless Client opts out in writing, Client grants Eleven8 the right to (a) identify Client as a customer of Eleven8 on Eleven8's website, sales materials, and pitch decks, including by displaying Client's name and logo; and (b) include event photos taken by or for Eleven8 in Eleven8's portfolio and marketing, provided that no identifiable image of any guest is used without consent. Client may opt out at any time by emailing hello@elev8.la.

13.5 Feedback

If you provide Eleven8 with feedback, suggestions, or ideas about the Services, you grant Eleven8 an unrestricted, perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

13.6 DMCA / Copyright Complaints

If you believe content on the Site infringes your copyright, please submit a notice to our designated agent under 17 U.S.C. § 512(c)(3) at hello@elev8.la (subject line: "DMCA Notice"). The notice must include: (1) a physical or electronic signature of the copyright owner or authorized representative; (2) identification of the work claimed to be infringed; (3) identification of the material claimed to be infringing and its location; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. We may terminate the accounts of repeat infringers. Eleven8 has registered (or is in the process of registering) a designated DMCA agent with the U.S. Copyright Office.

14. Acceptable Use

You agree not to:

  • use the Site or Services for any unlawful, fraudulent, deceptive, or harmful purpose;

  • harass, threaten, defame, or discriminate against any person;

  • reverse-engineer, decompile, disassemble, scrape, data-mine, or attempt to derive the source code of the Site or any underlying software (except to the extent applicable law prohibits such restriction);

  • introduce viruses, malware, ransomware, or other malicious code;

  • interfere with the operation of the Site or attempt to gain unauthorized access to any account, system, or network;

  • use any automated means (bots, scrapers, crawlers) to access the Site, except for publicly accessible pages accessed via standard search-engine crawlers respecting robots.txt;

  • bypass or attempt to bypass any security, rate-limiting, or access controls;

  • impersonate any person or entity, or misrepresent your affiliation;

  • collect personal information of other users or Workers without consent;

  • circumvent Section 11 (Non-Solicitation) by any means; or

  • use the Site or Services in violation of U.S. export controls or sanctions.

We may investigate and prosecute violations to the fullest extent permitted by law.

15. SMS, Voice, and Phone Communications

By providing a phone number to Eleven8, you consent to receive SMS and voice communications from Eleven8 related to recruitment, scheduling, shift confirmations, callouts, payroll, account security, and operational updates. Consent is not a condition of purchase or engagement of any Services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of non-essential messages or HELP for assistance. Eleven8 may still send essential operational messages required to perform a Booking. Calls and SMS may be recorded, transcribed, stored, and reviewed in accordance with our Privacy Policy and applicable law. See also our Privacy Policy, Section 7.

16. Background Checks and FCRA

For Workers, Eleven8 may obtain consumer reports (background checks) in accordance with the federal Fair Credit Reporting Act and applicable state law. Where required, Eleven8 will provide separate FCRA disclosures and obtain written authorization before any report is procured. Clients acknowledge that background-check results are confidential and may not be used by Client for any purpose.

17. Insurance

Eleven8 maintains commercial general liability insurance, workers' compensation as required by law, and other insurance customary for an event-staffing business. A certificate of insurance will be provided on reasonable request, and Eleven8 will consider naming Client as additional insured for a specific Booking on written request, where commercially reasonable.

Client is responsible for ensuring that the venue and event are covered by appropriate insurance, including commercial general liability and, where alcohol is served, liquor liability, in commercially reasonable amounts.

18. Representations and Warranties

Each party represents and warrants that (a) it has the full right, power, and authority to enter into these Terms; (b) its execution and performance does not violate any other agreement or applicable law; and (c) it will comply with all laws applicable to its activities under these Terms.

19. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN A SIGNED SERVICE AGREEMENT, THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. ELEVEN8 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, ELEVEN8 DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, OR THAT THE PERFORMANCE OF ANY PARTICULAR WORKER WILL MEET CLIENT'S EXPECTATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ELEVEN8, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ELEVEN8'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY CLIENT TO ELEVEN8 IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).

The limitations in this Section do not apply to: (a) a party's indemnification obligations; (b) breach of confidentiality (Section 12); (c) breach of Section 11 (Non-Solicitation); (d) infringement or misappropriation of the other party's intellectual property; (e) liability that cannot be limited by law, including gross negligence, willful misconduct, fraud, or bodily injury caused by the breaching party's negligence; or (f) Client's payment obligations.

SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

21. Indemnification

21.1 By Client

Client will defend, indemnify, and hold harmless Eleven8 and its affiliates, officers, directors, employees, and agents from and against any third-party claim, action, or proceeding, and all related liabilities, damages, settlements, judgments, costs, and reasonable attorneys' fees, arising out of or relating to:

  • Client's breach of these Terms or any Service Agreement;

  • Client's violation of any law or third-party right;

  • the condition of the venue or any equipment, materials, products, or substances provided by or on behalf of Client;

  • bodily injury, death, or property damage caused by Client, its employees, contractors, agents, guests, or invitees;

  • any allegation that Client is a joint, common, or single employer of any Worker, or that Client is responsible for any wage-and-hour, employment, or labor obligation owed to a Worker (other than amounts properly invoiced by Eleven8);

  • Client's use of the Site or Services in violation of these Terms; and

  • Client Content or any allegation that it infringes a third-party right.

21.2 By Eleven8

Eleven8 will defend, indemnify, and hold harmless Client from and against any third-party claim, action, or proceeding, and all related liabilities, damages, settlements, judgments, costs, and reasonable attorneys' fees, arising out of:

  • bodily injury, death, or property damage caused by Eleven8's gross negligence or willful misconduct;

  • Eleven8's failure to pay Workers any amounts properly due to them for services rendered under a Service Agreement (other than amounts Client has failed to pay Eleven8); and

  • a claim that the Services, as provided by Eleven8 and used within their intended scope, infringe a U.S. patent, copyright, or trademark of a third party.

21.3 Procedure

The indemnified party will (a) promptly notify the indemnifying party of the claim; (b) give the indemnifying party sole control of the defense and settlement (provided that the indemnifying party may not settle a claim in a way that imposes any non-monetary obligation on the indemnified party without consent); and (c) reasonably cooperate at the indemnifying party's expense.

22. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

22.1 Informal Resolution

Before filing a claim, the parties agree to attempt to resolve the dispute informally for at least sixty (60) days. The party initiating the dispute will send a written notice ("Notice of Dispute") to the other at the address in Section 30, describing the dispute and the relief sought. The parties will negotiate in good faith. The statute of limitations is tolled during this period.

22.2 Binding Arbitration

If the dispute is not resolved within sixty (60) days, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between the parties (each, a "Dispute") will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, where applicable to a consumer, the Consumer Arbitration Rules). The arbitration will be conducted by a single arbitrator. The seat and venue of arbitration will be Los Angeles, California, except that, if you are a consumer, the arbitration may be conducted in your county of residence at your request. The arbitrator may grant any relief a court could, except as limited by these Terms.

22.3 Federal Arbitration Act

These Terms evidence a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, scope, applicability, enforceability, or formation of this arbitration agreement, except that any dispute about Section 22.4 (class waiver) is for a court to decide.

22.4 Class Action and Class Arbitration Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND ELEVEN8 EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. The arbitrator may award relief only on an individual basis and may not consolidate claims of more than one person except as provided in Section 22.5. If this Section 22.4 is found unenforceable as to a particular claim or remedy, that claim or remedy will be severed and heard in court, and the remainder of this Section 22 will continue to apply.

22.5 Mass Arbitration Procedures

If twenty-five (25) or more substantially similar Demands for Arbitration are filed against the same party by or with the coordinated assistance of the same law firm or organized group within a 180-day period (a "Mass Filing"), the parties agree to the following process administered by AAA: the parties will first proceed with up to ten (10) bellwether arbitrations, five selected by each side, while all other cases are stayed. After the bellwethers conclude, the parties will engage in a global mediation. If global resolution is not reached, the remaining cases proceed in batches of up to fifty (50). Filing fees for stayed cases are tolled until the case is activated. Statutes of limitation are tolled for all stayed cases. This Section is intended to comply with and incorporate AAA's Mass Arbitration Supplementary Rules (MA-1 through MA-8) where applicable.

22.6 30-Day Right to Opt Out

You may opt out of this Section 22 by sending written notice to hello@elev8.la (subject line: "Arbitration Opt-Out") within thirty (30) days of the date you first accepted these Terms. Your notice must include your name, mailing address, email address, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.

22.7 Carve-Outs

Nothing in this Section 22 prevents either party from (a) bringing an individual claim in small claims court in a court of competent jurisdiction if the claim qualifies; or (b) seeking injunctive or equitable relief in court to protect intellectual property, confidential information, or to enforce Section 11 (Non-Solicitation).

22.8 Jury Trial Waiver

If for any reason a Dispute proceeds in court rather than arbitration, YOU AND ELEVEN8 EACH WAIVE THE RIGHT TO A JURY TRIAL.

22.9 One-Year Limitation

To the fullest extent permitted by law, any Dispute must be filed within one (1) year after the cause of action accrues, or it is permanently barred.

23. Force Majeure

Neither party will be liable for any failure or delay in performance (other than the obligation to pay amounts already due) caused by circumstances beyond its reasonable control, including: acts of God; natural disasters; wildfires, earthquakes, floods, hurricanes, and severe weather; war, terrorism, civil unrest, or riot; labor disputes, strikes, or lockouts; government orders, sanctions, embargoes, or shutdowns; pandemics, epidemics, and public-health emergencies (including COVID-19 and successor or related events); failures of utilities, internet, telecommunications, or transportation; supply-chain disruption; and cyberattacks not caused by the affected party's negligence (each, a "Force Majeure Event"). The affected party will give prompt notice and use commercially reasonable efforts to mitigate. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected Service Agreement for convenience, in which case Client will pay for Services already rendered and reasonable non-cancellable costs incurred.

24. Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of information as described in the Privacy Policy.

25. California-Specific Provisions

California Civil Code § 1789.3 Notice. Under California Civil Code Section 1789.3, California users of paid online services are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact Eleven8 at the address in Section 30.

Other California Rights. California consumers may have additional rights under the Consumers Legal Remedies Act and other California law. Nothing in these Terms limits those rights to the extent they cannot be waived.

26. Term and Termination

These Terms remain in effect for as long as you access or use the Site or Services. Either party may terminate these Terms (and any non-Booking-specific aspects of the relationship) at any time on written notice, provided that any Booking already confirmed will be performed and paid for in accordance with its Service Agreement. Eleven8 may suspend or terminate your access to the Site, the Services, or any account at any time for breach of these Terms, suspected fraud, non-payment, or to protect the safety or integrity of the Services.

Survival. Sections that by their nature should survive (including Sections 7 (Payment), 10 (Worker Classification), 11 (Non-Solicitation), 12 (Confidentiality), 13 (Intellectual Property), 19 (Disclaimer), 20 (Limitation of Liability), 21 (Indemnification), 22 (Dispute Resolution), 24 (Privacy), and 27–32 (Miscellaneous)) survive termination.

27. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and applicable U.S. federal law. Subject to Section 22 (Arbitration), the exclusive venue for any action permitted to be filed in court is the state or federal courts located in Los Angeles County, California, and the parties consent to the personal jurisdiction of those courts.

28. Notices

Notices to Eleven8 must be sent to hello@elev8.la (with a courtesy copy by mail to the address in Section 30). Notices to Client may be sent to the email address on file with Eleven8 or to the address provided in the Service Agreement. Notices are effective on receipt for email and three (3) business days after deposit in the mail for postal mail.

29. Modifications to the Terms

We may modify these Terms at any time. The updated Terms will be posted on the Site with a new "Last updated" date. Material changes will be communicated by email or in-app notice at least thirty (30) days before they take effect, unless the change is required to comply with law (in which case it takes effect sooner). Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, you must stop using the Services before the effective date.

Changes to the arbitration provision (Section 22) will not apply to disputes for which the parties have actual notice on the date of the change.

30. Contact Information

Eleven8 Event Staff Inc. Attn: Legal Email: hello@elev8.la Phone: (323) 426-6910 [Mailing address — street, city, CA, ZIP]

For legal service of process, please use the registered agent on file with the California Secretary of State.

31. Miscellaneous

  • Independent contractor relationship. Eleven8 and Client are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between them.

  • Assignment. Client may not assign these Terms or any rights or obligations under them, by operation of law or otherwise, without Eleven8's prior written consent. Eleven8 may assign these Terms freely, including to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.

  • Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be reformed to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

  • Waiver. A waiver of any term is effective only if in writing and signed by the waiving party, and is not a waiver of any other or subsequent default.

  • No third-party beneficiaries. These Terms are for the benefit of the parties only. There are no third-party beneficiaries.

  • Entire agreement. These Terms, the Privacy Policy, and any Service Agreement constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, communications, and understandings, written or oral.

  • Headings. Section headings are for convenience only and do not affect interpretation.

  • Construction. The words "include," "including," and "such as" are not limiting. Both parties have had the opportunity to review these Terms; no rule of construction against the drafter applies.

  • Counterparts; electronic signature. Any Service Agreement may be executed in counterparts and by electronic signature, each of which is an original and which together form one instrument. The parties consent to conducting business electronically under the federal E-SIGN Act and applicable state UETA equivalents.

  • Export controls. You will not export, re-export, or use the Services in violation of U.S. export controls or sanctions, and you represent you are not on any U.S. government restricted-party list.

  • Force of these Terms vs. Service Agreement. If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement controls as to that Booking.

32. Acknowledgment

BY ACCESSING THE SITE, REQUESTING A QUOTE, BOOKING SERVICES, OR OTHERWISE USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM, INCLUDING THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 22.

These Terms of Service were last updated on May 15, 2026. This document is provided for informational purposes and does not constitute legal advice. Eleven8 recommends consulting with qualified counsel before relying on these Terms.