Event Staffing at the NHL All-Star Game and Skills Competition

Event staff for brands at NHL All-Star Weekend on Long Island: concourse ambassadors, suite hosts and check-in teams for the Skills Competition and game.

Staffing an All-Star Weekend Built Around Nations

Activating at NHL All-Star Weekend? Hockey's midseason showcase draws brands, agencies and hospitality programs, and they book our concourse and fan zone staff, brand ambassadors, hostesses for suites and client events, and check-in teams for the doors they control. The 2027 weekend comes to UBS Arena on Long Island, with the Skills Competition on Friday, February 5 and the All-Star Game on Saturday, February 6, and our New York event staff cover the arena and the city around it.

Start with the format, because it is new. The game is no longer East against West. Five teams, Canada, Finland, Sweden, the United States and a World team, play a three-on-three round robin of short games, with the top two meeting in a final. That turns the arena into something closer to an international tournament: fans arrive in national jerseys, flags go up in the stands, and a Finnish supporter and an American one may be cheering against each other at your booth. Staff need to stay neutral across countries rather than clubs, know which stars play for which side, and treat every nation's fans with the same warmth.

The rhythm is different too. Friday's Skills Competition features ten players aged 25 or under competing for a one-million-dollar prize, in events such as fastest skater and hardest shot, finishing with an obstacle-course final, and there are pauses between every event. Saturday's game is a series of five-minute contests with breaks in between, so the concourse fills and empties far more often than on a normal hockey night. Activations have to be ready for many short rushes rather than two long intermissions.

Then there is geography. UBS Arena sits at Belmont Park in Elmont, just over the Queens line, while many hotels, client dinners and media events will be in Manhattan. A team that works a midtown reception at noon cannot also open your arena activation at four without a plan. We split staff by location, schedule travel on the Long Island Rail Road, which has a station at the arena, and keep a lead in each place. February on Long Island also means cold arrivals and any outdoor space needing heat and shelter.

This is the first NHL All-Star Weekend since 2024, after the 4 Nations Face-Off in 2025 and the Olympic break in 2026, so demand from brands is likely to be high. Share your dates, locations and roles and we will send pricing along with staff profiles to pick from.

Eleven8 event staff team briefed before an arena event

How We Run Your NHL All-Star Weekend Activation, Friday to Saturday

NHL All-Star Weekend packs two very different events into two days: a Friday night skills show built around the league's young stars, and a Saturday tournament of short three-on-three games between national teams. Around them sit client dinners, media events and fan gatherings across New York. Every Eleven8 team at the All-Star Game works to our 11-step event process, the same one we use at every major event, adapted here for that mix. We settle roles, positions and uniforms weeks ahead, then brief staff on the format, the rosters and the nations once the teams are announced. Because the arena is on Long Island and much of the surrounding activity is in Manhattan, we plan each person's day around where they need to be and how they will get there, so nobody is stuck on a train when your doors open. The same core people work both days, which keeps your brand consistent from the first Skills event to the final.

Your account manager takes over as soon as the booking is confirmed, with offsite operations management included at no additional cost. We open separate channels for your team and ours well before February, and use them to settle concourse positions, suite assignments, guest lists and travel plans early, so the week before the event goes into briefing staff rather than solving logistics at the last minute.

On each day, staff clock in by geo-location, walk your footprint at the arena or at your off-site venue, and are in place before doors open. A live channel links everyone across both locations, so a concourse rush between games or a late change to a Manhattan guest list is handled straight away, without waiting for anyone to call back.

1 standby per 8 staff members — briefed backups at no additional cost for Friday and Saturday, placed near the arena and near your city venues
Geo-located clock in & out — proof your crew is in place at UBS Arena or your Manhattan venue before doors open, with travel between the two built into the plan
Dedicated account manager & on-site supervisors — at the arena and at every off-site event you run across the weekend, on both days
Post-weekend recap & individual staff performance reports — results for the Skills Competition, the game and every city event, side by side

11 Steps for a Successful NHL All-Star Weekend Activation

Our process, applied to both days of All-Star Weekend
1
Pre-Weekend Coordination
Client and crew channels open weeks ahead. Positions at the arena and at city venues, suite assignments, uniforms and travel between Manhattan and Long Island are confirmed early, with a briefing slot held for the final rosters.
2
Arrival
Staff reach UBS Arena or your off-site venue ahead of call time on both days, most of them by rail. Geo-located check-in confirms each person is in position before doors open, with a lead watching for late trains.
3
Arena Walkthrough
Leads walk the footprint before doors open: concourse stations, club and suite corridors, entrances from the rail station and parking, restrooms, first aid, exits, and any spot where cold air hits your team by the doors.
4
Zone Assignments
Managers, captains and leads confirm who covers each concourse station, fan zone, club and suite, and plan how to move people for the short, frequent breaks between Skills events and between the round-robin games.
5
Pre-Event Briefing
Before each day the team covers the format, the rosters and which stars play for which nation, the timing of events and breaks, your brand's messaging, how to stay neutral between countries, and each station's goals for the day.
6
Activation Setup
Every station, club space and suite is stocked, set and tested before doors open, with giveaways counted, devices charged and warm layers ready for anyone stationed near the arena entrances in February.
7
Live Execution
The arena fills with fans in national colors. Leads follow traffic in real time and shift staff to match the many short rushes between events and games, so no station is caught short when the concourse suddenly fills.
8
Break Rotation
Breaks are scheduled within labor rules and around the event schedule, so coverage never drops during the busy pauses between Skills events or between the short round-robin games on Saturday.
9
On-Site Resolution
Leads handle any issue quickly and quietly, away from fans, guests and cameras, from a stock shortage at a busy station to a friendly rivalry between two nations' fans getting a little too loud.
10
Breakdown
Each space is cleared and secured to your specification and the arena's rules at the end of each day, with anything needed on Saturday counted, stored and ready for the next morning's setup.
11
Post-Night Debrief
Credentials returned, team debriefed, and Friday's results and observations sent to your account manager before Saturday's doors open, so the game-day plan reflects what the Skills Competition showed.

The NHL All-Star Weekend Team You Can Book

Eleven8 event staff at an arena concourse activation

Our concourse and fan zone staff at the NHL All-Star Game keep your space running through two very different days. On Friday they work the build-up and the pauses of the Skills Competition; on Saturday they handle the quick, repeated rushes between short three-on-three games. They steer fans through your activation, keep lines moving and back up your own team, and they know enough about the rosters and the nations to greet a fan in a Finland jersey as warmly as one in a Canada jersey.

Brands We've Supported at NHL Events and Major Arena Sports Activations

Our hockey event teams work with equipment and apparel brands, beverage brands, banks and card issuers, automakers, consumer goods companies and technology platforms, along with the agencies that run their programs. Some take concourse space at the arena, some host clients in a suite on both days, and some run receptions and fan events in Manhattan. What they need from us is the same: staff who follow hockey, know the players and the nations on the ice, and bring that knowledge into every conversation of the weekend.

Versace NHL All-Star Game staff
TikTok NHL All-Star Game staff
Fortune NHL All-Star Game staff
NASCAR NHL All-Star Game staff
Christian Dior NHL All-Star Game staff
El Pollo Loco NHL All-Star Game staff
Sephora NHL All-Star Game staff
Domino's Pizza NHL All-Star Game staff
Got Milk NHL All-Star Game staff
Bottega Veneta NHL All-Star Game staff
Stella Artois NHL All-Star Game staff

Eleven8 is an independent staffing agency - not affiliated with, endorsed by, or sponsored by the National Hockey League, the NHL Players' Association, any NHL club, or UBS Arena. "NHL" and "NHL All-Star Game" are trademarks of the National Hockey League and are used here only to describe where our staff work. We provide event staff to the brands and agencies activating during All-Star Weekend. All marks belong to their owners and are used for identification only.

Event Staff Who Understand Hockey's New All-Star Weekend

An NHL All-Star Weekend has never been a pressure event. It is a showcase of skill and personality, where the league's best players try things they would never risk in a regular-season game. The 2027 format adds something new: national pride. After the 4 Nations Face-Off in 2025 and the Olympic tournament in 2026, fans have grown used to watching the NHL's stars play for their countries, and the All-Star Game now builds on that.

The mood is still festive rather than tense, but the loyalties are national, and fans travel from across the region and from Canada, sometimes from further afield, to cheer their side. Staff who read that correctly, enjoying the rivalry without taking part in it, can make your brand part of a weekend fans talk about for years. That same care goes into other showcases, such as the NBA All-Star weekend and the MLB All-Star Game, to the far higher stakes of the Stanley Cup Final, and to New York arena nights at Barclays Center.

What Eleven8 Brings to NHL All-Star Weekend

Hockey-Fluent Staff for One of the NHL's Most Brand-Concentrated Events

A mere 3.5% of applicants make our roster, and the All-Star Weekend team is drawn from those who follow the NHL closely. They know the young stars in the Skills Competition, which players represent which nation, and the storylines fans will bring to the arena. Hockey fans are direct and knowledgeable, and they respect people who clearly know the game, so that knowledge is what turns a passing fan into a real conversation at your space and a memory of your brand.

Two Distinct Days Require Two Distinct Staffing Approaches

Friday's Skills Competition and Saturday's game draw different crowds and create different rhythms inside the same arena. Friday is a show built around individual events, with a young, entertainment-minded crowd and regular pauses between challenges. Saturday is a tournament of short national-team games, with fans in their country's colors and frequent rushes to the concourse. We brief our teams separately for each day's crowd, timing and priorities, rather than repeating one plan twice and hoping it fits the second crowd.

Ready for the NHL's Most Internationally Diverse Fan Audience

The new format puts nations at the center of the weekend, with teams for Canada, Finland, Sweden, the United States and the rest of the world. That brings fans who follow their country's players as much as their club, some of them from well beyond New York. Our staff treat every nation's supporters with the same warmth, know the stars on each roster, and keep friendly rivalries friendly, so every fan who stops at your space feels welcome, whichever flag they are waving.

Fully Insured & Experienced in NHL Arena Event Operations

Fully insured, our crews are prepared for what a two-day arena event on Long Island in February throws at them: cold arrivals, a rail and car-service commute from Manhattan, short breaks that bring sudden concourse rushes, premium guests who expect polished hospitality, and back-to-back days that need the same standard on Saturday as on Friday. Staffing, breaks, clothing and travel are all planned well before the weekend begins, so none of it lands on your team.

Broadcast-Ready Performance Across Both Nationally Televised Days

The Skills Competition and the All-Star Game are both broadcast nationally in the United States and Canada, and the concourse, clubs and suites are part of that picture. Our staff know they may be on camera at any moment and carry themselves accordingly: in uniform, on message, tidy at their stations and aware of how a crowd shot looks. For a brand paying to be at the NHL's showcase, that discipline protects the investment on both days and long after them.

Engaged Across Every Hour of Both All-Star Weekend Days

Two high-profile days in a row need the same energy on the second as on the first. Across both days your account manager and floor supervisors are on hand, adjusting positions from Friday to Saturday, updating guest lists as rosters and plans change, and keeping your standards identical from the first Skills event on Friday to the final horn of Saturday's championship game, whichever nation lifts the trophy.

Our NHL All-Star Weekend teams bring hockey knowledge, an ear for the rivalries between nations, and the discipline to deliver two very different days to the same standard. Tell us what you are planning at the arena and around New York, request a quote, and we will build the team for your Skills Competition, your game day and everything in between.

34,521
Events Staffed
24,821
Active Staff
100%
Fulfillment Rate
83%
Client Retention
31,147
Shifts in 2025
6,988
5-Star Staff Ratings in 2025
320
Captains Trained in 2025
35
Years Experience
Top 3.5% of Applicants
Your All-Star Weekend crew is picked from the top 3.5% of applicants for its hockey knowledge, composure on a nationally televised stage and the stamina for two long, busy arena days in a row on Long Island. Each one learns our 11-step process and is matched to a role before Friday, then briefed on the final rosters and nations, because a hockey crowd notices at once, and remembers, when someone at a brand station does not know the players.
24,821 Active Staff Across North America
All-Star Weekend moves between NHL cities, and the people who staff it are hired where it is held. For 2027 that means New York, where we have established event staff, supported by people who know Long Island and the rail link to the arena. Your full team is confirmed and briefed before Friday, so the people meeting your guests already know the building and the fastest way in and out of it on a busy night.
One Account Manager, Both Days
A single account manager looks after your All-Star Weekend program from the opening call to the recap after the final, across the arena on both days and any events in Manhattan. Two channels, one for your people and one for our crew, keep things simple across both locations, and offsite operations management is included in every booking at no additional cost, however much of the weekend you choose to cover.
Standby Coverage Across Skills Night and Game Day
For each eight staff you book, a briefed standby is added free of charge, and on this weekend the standbys are placed near the arena and near your city venues. If someone cannot finish a shift on Friday or Saturday, or a train runs late, a replacement who already knows your activation steps in, and the gap never reaches your guests or shows up on the broadcast.
NHL Events, Arena Operations & Hockey Culture Specialists
Our staff bring experience of NHL games, arena events, premium sports hospitality and brand activations where fans know the sport in detail. They understand what hockey fans value, directness, knowledge and a sense of humor about their team, and how the new national format changes the mood in the building, so they can make your brand part of the fun without ever getting in the way of the hockey itself.
Present From Doors Open Friday Through the Final Horn Saturday
Your account manager and on-site supervisors are with your activation from Friday's doors opening to the final horn on Saturday. When the crowd changes between days, when entry arrangements differ, or when your concourse space needs to move, we adjust on site and tell you what we changed afterwards, rather than pulling your team away from the guests they came to host that night.

Elevate Client Feedback

Smiling man in a blue suit pointing with both hands against a plain background.

Robert N.

Top Notch Service

They were professional. Polite. Hard working. Friendly. And got the job done. Will definitely use them again.

Person smiling and gesturing peace sign with fingers

EK C.

It was a great pleasure that I can work with you. All Elevate members successfully led KCON. I hope everything goes as well in future events as it did this time! If i ever go to LA for events, I will definitely reach out to you :)

Man in a gray suit jacket smiling against a neutral background with a small "d" icon in the corner.

Eugene R.

We were really happy with the team everyone was incredibly helpful and nice to work with. Thank you for selecting such professional people for our event!

NHL All-Star Weekend Staffing: What Brands Ask

How is staffing the NHL All-Star Game different from staffing a Stanley Cup Playoffs game or a regular NHL event? +
The crowd, the format and the stakes are all different. A Stanley Cup Playoffs game is tense and tribal: two fan bases, one of which will go home disappointed, and every interaction happens under that pressure. All-Star Weekend is a celebration of skill, and in 2027 the loyalties are national rather than local, with fans cheering for Canada, Finland, Sweden, the United States or the World team. That changes how ambassadors open conversations, how hosts pitch the mood in a suite, and how activations are received. The format differs too: a Friday skills show with pauses between events and a Saturday of short three-on-three games with frequent breaks, each with its own crowd and rhythm. And because the arena is on Long Island while much of the weekend's hospitality is in Manhattan, the logistics look more like a two-location program than a single game night.
What changes between Skills Competition night and the All-Star Game? +
We treat them as two events. Friday's Skills Competition features ten players aged 25 or under competing in events such as fastest skater, hardest shot and accuracy shooting, with a shootout and an obstacle-course finale deciding a one-million-dollar prize. It draws an entertainment-minded, often younger crowd, and the regular pauses between events are the best moments for your activation. Saturday's game is a round robin of five-minute three-on-three games between national teams, followed by a final, which means many short breaks and a crowd split by country. We brief each day's team separately: on Friday, energy and quick demos during pauses; on Saturday, neutrality between nations and speed during the frequent concourse rushes. The same core people work both days, so your brand stays consistent even as the event around it changes.
How do your brand ambassadors engage hockey fans at an All-Star event specifically? +
By knowing the game. Hockey fans are direct and well informed; they do not want a pitch, but they will happily talk about the players, the Skills events or which nation has the strongest roster. Our ambassadors open with that, ask fans who they are cheering for and why, and weave your brand into the fun, whether a sample, a skills-themed game or a photo in national colors. They stay neutral between countries, keep things quick when a break is about to end, and give children and first-time fans the same attention as season ticket holders. Every ambassador is briefed on the rosters and your product before Friday, so nobody has to fake their way through a conversation with a fan who knows more than they do.
How do you handle the international dimension of the NHL All-Star Game fan base? +
It is now built into the format. With teams for Canada, Finland, Sweden, the United States and a World team, the 2027 weekend will draw fans who follow their country's players as closely as their club, including Canadians from across the border and supporters from further afield. We brief staff on each roster and the nations most likely to be represented, and look for team members with international backgrounds and languages where your audience calls for them. The rule for everyone is the same: enjoy the rivalry without joining it. A Swedish fan and an American fan should both leave your space feeling that your brand was glad they came, whoever wins the final. That neutrality, delivered warmly rather than stiffly, is what makes an international crowd comfortable around a brand, and what brings them back to your space on the second day.
How far ahead do we need to book staff for All-Star Weekend? +
We suggest at least eight weeks, and earlier is better if you are covering both days, several locations or a large suite program. Start with a conversation about your weekend: which days, which spaces at the arena, which city events, the roles you need and any brand guidelines. Pricing and profiles of available staff come back to you, you pick your people, and we confirm them and their backups well before February. Rosters are announced closer to the event, so we keep a briefing slot for the final lineups and nations. Because 2027 is the first All-Star Weekend since 2024, we expect demand from brands to be high, and early bookings get the widest choice of experienced New York staff. Start with the form on this page.
Can you staff All-Star Weekend events and brand programming outside the arena? +
Yes. All-Star Weekend fills New York with activity away from the arena: player appearances, client dinners and receptions, fan parties, media programming and hotel hospitality, much of it in Manhattan. We staff those alongside your arena activation, all run by one account manager and filled with hosts, registration staff, ambassadors and event managers as each event needs, and we plan the travel between the city and Long Island so nobody arrives late to either. If you are running events in both places on the same day, we assign separate teams with a lead in each rather than stretching one crew across the commute, and your recap covers every location.
The All-Star Game changes host city every year. How do you find the right people in a new market? +
We build locally, and the host city is announced well in advance. For 2027 that is New York, one of our established markets, so we start from an existing roster of experienced event staff and add people who know Long Island, UBS Arena and the rail link from Manhattan. In years when the weekend lands somewhere we work less often, we hire and test local people months in advance and pair them with seasoned captains from neighboring cities. Knowing the city counts double at a winter arena event: they know how fans get to the building, where the lines form in the cold and how long the commute really takes on a busy night. The earlier you share your plans, the better the local team we can put together, whichever one the league chooses next.
What's Eleven8's background with NHL events and major arena sports hospitality? +
Our teams work NHL games, arena events, premium sports hospitality and brand activations across North America, alongside other showcase weekends and championship events. It prepares them for what matters at All-Star Weekend: how an arena concourse fills during breaks, how to host a suite that runs across several short games, how to stay on message in a camera-heavy building, and how to keep standards identical across two long days. For 2027 we add what is specific to the weekend: the new national-team format, the Long Island arena, the city events around it and the weather that comes with February.

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