Event Staff for USTA Billie Jean King National Tennis Center

Hire experienced event staff for the US Open tennis tournament. We provide hospitality staff, VIP services, corporate suite teams, and brand activation personnel for the US Open in Queens, NYC.

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Professional US Open Event Staffing Services

Eleven8 provides event staff for the US Open tennis tournament at the USTA Billie Jean King National Tennis Center in Queens, New York. We've been staffing the US Open for years and know what works at this two-week Grand Slam event that brings 700,000+ tennis fans to Flushing Meadows. Our staff understand tennis, can handle upscale hospitality environments, and know how to work with the corporate clients and VIP guests who attend the US Open.

Work with us to get the right people for your US Open hospitality or activation. We'll send you profiles of New York staff who've worked the tournament or similar upscale sporting events, who understand tennis and can engage professionally with corporate guests. You pick who you want for your suite or activation.

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How We Staff Every US Open Show

Every Eleven8 activation follows our proven 11-step event process — built from thousands of trade shows and refined for the demands of US Open's large-scale, multi-building campus.

From the moment your team is booked, a dedicated account manager oversees your entire activation with offsite operations management included at no additional cost. Pre-show chats run through separate client and team channels so everyone is aligned before a single buyer walks the floor.

On show day, staff clock in via geo-located check-in 15 minutes early, complete a full showroom walkthrough, and are set up at stations 30 minutes before buyer doors open. A dedicated group chat keeps your team connected in real time for instant resolution of on-the-ground logistics across all three buildings.

1 backup per 8 staff members — included at no additional cost

Geo-located clock in & out — real-time confirmation your team is on site across US Open's campus

Dedicated account manager & on-site supervisors — every show, every building

Post-show recap & staff feedback reports — so you know exactly how your showroom performed

11 Steps for a Successful Show

Our process, every time

1

Pre-Show Chats

Client chat with you + our leads. Team chat with leads + full crew — building and floor assignments confirmed.

2

Arrival

15 min early. Geo-located clock-in confirms your team is on campus before the show opens.

3

Walkthrough

Showroom stations, restrooms, freight elevators, and restricted areas identified.

4

Assignments

Managers, captains, and leads align on showroom and floor assignments across all buildings.

5

Pre-Shift

All hands briefing — show timeline, buyer flow expectations, and how to succeed on the floor.

6

Set Up

Showroom stations and order-writing areas ready 30 minutes before buyer doors open.

7

Execution

Buyers arrive. Leads monitor floor traffic and adjust staffing in real time.

8

Breaks

Leads administer breaks per applicable labor law without dropping buyer coverage.

9

Corrective Action

Any issues handled discreetly by leads — never in front of buyers or clients.

10

Breakdown

Showroom broken down and secured after buyer departure to client satisfaction.

11

Post-Shift

Credentials collected, team debriefed. Captains report show-floor feedback to managers.

US Open Staffing Types

Brand Ambassadors Production Assistants Check-In Staff Catering Staff

Our US Open Brand Ambassadors represent sponsors and brands across the USTA Billie Jean King National Tennis Center with the sophistication this tournament demands. From Arthur Ashe Stadium concourses to sponsor pavilions and fan experience zones, they engage the 700,000+ attendees who attend the two-week Grand Slam with polished, on-brand professionalism.

Brands We've Staffed at US Open

We've worked with major US Open sponsors, corporate hospitality providers, luxury brands, and companies activating at the tennis tournament. Our staff have experience with the upscale atmosphere and corporate entertainment focus that defines the US Open. From Arthur Ashe Stadium suites to sponsor pavilions across the grounds, we know what it takes to execute professional hospitality during the two-week Grand Slam.

How to Hire Staff For The US Open

Step 1

1

Contact Us

Inquire through our website or give us a call at 323-426-6910

Step 2

2

Get Quote

We send you a quote and presentation with available staff and experience.

Step 3

3

Confirm

Confirm your event details, select uniform and preferred staff.

Step 4

4

Payment

Make a payment to confirm booking and enjoy your event with your preferred team.

The Best Brand Ambassadors For The US Open

By understanding the attributes and personality types of brand ambassadors in your area, we can assemble the ideal team to meet your needs.

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Staffing Services

Explore our wide range of staffing solutions

Event Staff

Promotional & Experiential Staff

Trade & Conference Staff

Why Companies Prefer Eleven8 Staffing

Grand Slam-Caliber Staff

We select only the top 3.5% of applicants for US Open activations — professionals who carry themselves with the polish and discretion that corporate clients, VIP guests, and sponsor partners expect at one of the world's most prestigious sporting events.

USTA Billie Jean King Center Experience

Our staff know the layout of the USTA Billie Jean King National Tennis Center — from Arthur Ashe Stadium's premium levels to the outer courts and sponsor village areas. That venue familiarity means seamless execution from day one of the two-week tournament.

Upscale Service Standards

The US Open draws a discerning audience of executives, sponsors, and tennis enthusiasts who expect a premium experience at every touchpoint. All Eleven8 staff are trained to operate at that level — composed, professional, and attentive across extended tournament shifts.

Fully Insured & Tournament-Ready

Our team is fully insured and operationally prepared for the demands of a two-week Grand Slam — including multi-day corporate hospitality programs, high-volume sponsor activations, and the elevated service expectations that come with the US Open's upscale brand.

Full Tournament Coverage

From suite hospitality and catering to sponsor activations and check-in management, Eleven8 staffs every part of your US Open presence. We coordinate across multiple roles and locations within the tennis center so your program runs consistently across the full two weeks.

24/7 Support for the Full Tournament Run

The US Open runs for two weeks and hospitality schedules change with match draws and weather. Our operations team is available around the clock for the duration of the tournament — ready to adjust staffing, fill gaps, and respond to changes as the event evolves day by day.

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Our US Open Brand Ambassadors are dedicated to expertly representing your brand across every match, hospitality event, and sponsor activation at the USTA Billie Jean King National Tennis Center — giving you complete confidence throughout the two-week Grand Slam tournament.

34,521

Events Staffed

24,821

Active Staff

101.80%

Fulfillment Rate

83%

Client Retention

31,147

Shifts in 2025

6,988

5-Star Staff Ratings in 2025

320

Captains Trained in 2025

35

Years Experience

Top 3.5% of Applicants

We accept only the top 3.5% of applicants. Every brand ambassador is vetted, trained on our 11-step event process, and matched to your showroom's specific product category and requirements before a single market day.

24,821 Active Staff Across North America

With an established roster of New York-area staff experienced in trade show and wholesale market environments, we don't recruit for your event — we deploy. No last-minute hires, no unknowns on your showroom floor.

Dedicated Account Manager

From booking through post-market recap, you have one dedicated account manager overseeing your entire activation. Separate client and team communication channels keep everyone aligned — with offsite operations management included at no additional cost.

1 Backup Per 8 Staff, Included

Every activation comes with built-in backup coverage at no extra cost. If someone can't make it, a briefed replacement is already on standby before the market day starts — so your showroom is never short-staffed during peak buyer traffic.

Showroom & Booth Specialists

Staff with hands-on experience in gift, home, apparel, and lifestyle wholesale markets. We understand buyer engagement, order-writing support, product demonstration, and the fast-paced rhythm of multi-day market events across all three buildings.

24/7 Market Day Support

Your dedicated account manager and on-site supervisors are available around the clock throughout Market Week. Offsite operations management is included at no additional cost — every day, every floor, every building.

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Elevate Client Feedback

Smiling man in a blue suit pointing with both hands against a plain background.

Robert N.

Top Notch Service

They were professional. Polite. Hard working. Friendly. And got the job done. Will definitely use them again.

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EK C.

It was a great pleasure that I can work with you. All Elevate members successfully led KCON. I hope everything goes as well in future events as it did this time! If i ever go to LA for events, I will definitely reach out to you :)

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Eugene R.

We were really happy with the team everyone was incredibly helpful and nice to work with. Thank you for selecting such professional people for our event!

US Open Staffing Questions

                How do you find staff who understand tennis and upscale hospitality?
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                We recruit from New York's hospitality community—people who've worked high-end events, understand tennis, and know corporate entertainment. Profiles show their US Open or similar sporting event experience, hospitality background, and whether they can deliver the polished service expected at Grand Slam tournaments.
            
                What if staff can't work during the US Open?
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                Our NYC hospitality network is extensive. We keep backup staff who've worked the US Open or similar premium sporting events, so if someone drops out, we can bring in equally qualified people who understand tennis tournaments and corporate hospitality.
            
                Do your staff understand tennis and can they discuss matches with guests?
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                Yes. They're trained in tennis basics, know major players, understand Grand Slam tournament structure, and can make appropriate small talk about matches without pretending to be experts. They know when to engage versus when to focus on service.
            
                Can your staff handle corporate VIP guests and executives?
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                Absolutely. They're experienced with corporate hospitality and understand how to serve executives and VIP clients. They're polished, professional, anticipate needs, and provide the elevated service expected when companies entertain their most important guests at the US Open.
            
                What does US Open booking look like?
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                We start by understanding your needs—corporate suite, VIP lounge, sponsor activation, or full tournament presence. Then we match you with New York staff who fit upscale hospitality standards, finalize logistics for the USTA National Tennis Center in Queens, and lock in your team for whichever sessions you need.
            
                How do staff handle the long tournament days and night sessions?
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                They're prepared for the US Open schedule—sessions starting late morning and night matches ending after 11pm. They pace themselves, stay professional throughout long days, and maintain service quality even during late-night finals matches.
            
                Can we staff just finals weekend or specific sessions?
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                Yes. Many clients only activate during specific parts of the tournament—opening week, finals weekend, night sessions only, or particular high-profile matches. We can staff whatever days and sessions you need throughout the two-week US Open.
            
                What's your experience with US Open and tennis tournaments?
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                Our New York team has worked the US Open for years plus other major sporting events. We understand the USTA Tennis Center in Queens, know how Grand Slam tournaments operate, can handle corporate hospitality logistics, and get the premium service standards expected at the US Open.