Staff Policy
This letter outlines the terms and conditions under which we would like to engage your services.
IMPORTANT: By applying for and booking shifts with Eleven8 Event Staff through the Ubeya platform, you automatically consent to and agree to be bound by all terms and conditions contained in this Agreement, including any updates or modifications made by the Company.
1. Eligibility Requirements
To engage as an independent contractor with Company, you must:
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Provide accurate, current, and complete information during registration and throughout your engagement
- Not be working for or affiliated with any competing event staffing company
- Have reliable transportation (where required for specific positions)
2. Services to be Provided
Onsite Event Staff Member
3. Compensation
You will be compensated at the rate of the job listed on the Ubeya App. Your compensation will be adjusted to reflect our policies in our staff handbook. Accepting a shift is accepting the rate that is listed.
4. Pay Schedule
Payment will be made biweekly on the 4th and 19th of each month for the services rendered during the preceding pay period. Shifts on the 1-15th are paid on the 19th, and shifts on the 16-31st are paid on the 4th. Any payments that fall on weekends or holidays will be paid the following business day.
5. Background Checks & Verification
By entering into this Agreement, you expressly consent to and authorize Company to conduct comprehensive background checks, employment verification, and reference checks. This may include but is not limited to:
- Criminal history records checks
- Employment history verification
- Education verification
- Reference checks with previous employers
- Credit history (where permitted by law)
- Drug screening (where applicable)
- Social media background screening
You authorize Company and its designated third-party screening providers to contact any references, employers, educational institutions, law enforcement agencies, and other entities to verify information provided in your application and throughout your engagement. You release all parties from any liability arising from such inquiries.
This authorization remains valid throughout your relationship with Company and for any future applications or engagements.
6. Data Rights & Ownership
By submitting any information to the Company or its platforms (including Ubeya), you grant Company perpetual, irrevocable, royalty-free rights to use, reproduce, modify, and distribute such information for:
- Marketing, promotional, advertising, and business purposes
- Featuring you in Company marketing materials and social media
- Business analytics and operational improvements
- Any other legitimate business purpose
You will receive no compensation for Company's use of your information beyond the compensation outlined in Section 3 of this Agreement.
7. Privacy & Data Collection
We collect and process personal information including name, contact details, work history, photos, performance data, communications, location data, time and attendance records, and client feedback. Your information may be used for evaluation, scheduling, payroll, marketing, background checks, and shared with clients, partners, payment processors, background check providers, and service providers.
By entering into this Agreement, you consent to receive email, SMS, phone calls, and other communications from Company for business, operational, scheduling, and marketing purposes.
8. Prohibited Uses & Competitive Intelligence Protection
You shall NOT:
- Access Company platforms on behalf of any competing event staffing company
- Gather, collect, scrape, or extract any information from Company platforms for competitive purposes
- Screenshot, photograph, record, or otherwise capture Company platform content for unauthorized purposes
- Share platform access credentials with any third party
- Use information obtained from Company to benefit any competing business
- Create fake accounts or misrepresent your intentions
- Work for or contract with any direct competitors of Eleven8 Event Staff during the term of this Agreement
- Gather, collect, or document any information about Company operations, processes, clients, pricing, staff, or business methods for the benefit of any third party or competitor
9. Confidentiality Agreement & Non-Disclosure
You agree and acknowledge that, in the course and scope of your working relationship with the Company, and because of the nature of your responsibilities, you will have access to and be entrusted with confidential information. You will occupy a position of trust and confidence with respect to such confidential information.
All information accessed through Company platforms or during your engagement is confidential and proprietary. You agree to maintain strict confidentiality and not disclose any Company information to third parties. These obligations continue indefinitely, even after your engagement with Company terminates.
You agree to comply with all of the Company's security procedures, rules, and protocol for the protection of confidential information. Additionally, you agree to maintain the confidentiality of all confidential information both during and after your working relationship with the Company.
10. Trade Secrets Definition
For purposes of this Agreement, trade secrets include but are not limited to: all client contact information and relationship details, pricing structures and rate negotiations, staff member information and performance records, operational processes and procedures, scheduling strategies and software systems, event execution methods and checklists, client preferences and service requirements, business strategies and growth plans, and any other confidential business information not generally known to the public.
11. Client Relationship Protection and Non-Solicitation
Client Relationship Policy
Company maintains exclusive relationships with all clients. The Contractor acknowledges that:
- All client relationships belong exclusively to Company
- Client contact information is proprietary and confidential
- Direct solicitation of Company clients is strictly prohibited
- Working with Company clients outside of Company assignments is forbidden
Non-Solicitation Agreement
The Contractor agrees not to, during the term of this Agreement and for a period of two (2) years after the end of this contract:
- Solicit, contact, or communicate with any Company client for independent work
- Provide services to Company clients through any other staffing agency or independently
- Refer Company clients to competitors or other service providers
- Use Company client information for personal or third-party business purposes
12. Mandatory Immediate Disengagement
If Contractor intends to work with, contract with, or provide services to any competing event staffing company or business, Contractor MUST immediately:
- Notify Company in writing via email to welcome@elev8.la within 24 hours of such intention
- Cease all work with Company and remove themselves from the Ubeya platform
- Return or destroy all Company materials, information, and access credentials
- Refrain from booking any additional shifts or events
Failure to immediately disengage and notify Company of competitive work constitutes a material breach of this Agreement and subjects Contractor to all penalties outlined herein.
13. Penalties for Violations and Enforcement
Violations of this Agreement may result in the following penalties:
- Staff Poaching: $5,000 per staff member recruited plus all replacement and training costs
- Client Violations: $2,500 per client relationship plus 25% of all revenue generated
- Competitive Intelligence Gathering: $10,000 per incident plus all actual damages and lost profits resulting from the disclosure or use of trade secrets
- Data Scraping: $5,000+ per incident
- Corporate Espionage: $25,000 plus all actual damages, lost profits, and punitive damages
- Working for Competitors Without Disclosure: $5,000 penalty plus disgorgement of all compensation earned from both Company and competitor during the period of non-disclosure
- Trade Secret Misappropriation: All damages available under the California Uniform Trade Secrets Act, including exemplary damages up to twice the amount of actual damages
- Immediate account termination and legal action
- Legal Fees: All reasonable attorney fees, court costs, investigation costs, and expenses incurred by Company in enforcing this Agreement
The Contractor acknowledges that monetary damages may be insufficient to compensate Company for breaches of this Agreement, and Company shall be entitled to seek injunctive relief, specific performance, and any other equitable remedies available under law.
14. Arbitration Agreement
You and Eleven8 Event Staff ("Organizer") agree to resolve all working relationship-related disputes through final and binding arbitration. This includes claims for wages, contract breaches, torts, discrimination, harassment, retaliation, and individual PAGA claims under any local, state, or federal law. However, claims under the National Labor Relations Act, California Workers' Compensation Act, and representative PAGA claims for other employees are excluded.
Any disputes shall be resolved through final and binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to a jury trial and class action lawsuits. The arbitration shall be conducted in Los Angeles County, California, and the arbitrator's decision shall be final and binding.
All individuals engaged by Organizer are independent contractors, not employees. Company does not provide Workers' Compensation insurance. Independent contractors are solely responsible for their own insurance and assume all risk for job-related injuries.
15. Liability Agreement & Waiver of Claims
By participating in activities organized by Eleven8, I voluntarily assume all risks and waive any right to sue Eleven8 Events, its officers, or agents for any injury, damage, or loss, including death, regardless of cause. I agree to indemnify and hold harmless Eleven8 Events from any costs or liability resulting from my participation. This agreement is binding on my family, heirs, and personal representatives, and shall be construed in accordance with California law.
16. Electronic Delivery of 1099 Forms Agreement
By signing this agreement, contractors consent to receive their 1099 forms electronically instead of through traditional mail. This electronic delivery method will expedite the process and reduce paper consumption.
17. Image Use Authorization and Release
You grant Eleven8 Events and its affiliates the irrevocable right to capture, use, modify, and distribute your name, image, voice, and likeness in any media for promotional, commercial, or educational purposes without prior notice or approval. Eleven8 Events has full discretion over the use of these materials and no obligation to utilize them. You waive all claims against Eleven8 Events related to their use.
18. No Guarantee of Work
Entering into this Agreement or maintaining an active account on Company platforms does not guarantee any minimum number of shifts, work opportunities, or ongoing engagement. Company reserves absolute discretion to offer, deny, or terminate work opportunities at any time for any reason.
19. Monitoring & Enforcement
Company reserves the right to:
- Monitor all platform activity and contractor communications
- Track user behavior and performance metrics
- Investigate suspicious activity or policy violations
- Immediately terminate accounts showing signs of violations
- Review event performance through client feedback, visual or written reports, and Team Leader input
- Access and review all communications made through Company platforms
20. Disclaimers & Limitations of Liability
The Company platforms (including Ubeya) are provided "AS IS" without warranties of any kind, express or implied. Company shall not be liable for technical issues, system downtime, data loss, lost opportunities, scheduling errors, payment processing delays, or any indirect, incidental, consequential, or punitive damages.
Company's total liability for any claims arising out of or related to this Agreement shall not exceed $100, regardless of the nature of the claim.
21. Company Rights & Policy Changes
Eleven8 Event Staff reserves the right to:
- Modify, Amend, or Terminate Policies at Any Time - We may revise, add to, or revoke any portion of this Agreement or our policies at our sole discretion, with or without notice. Continued engagement after such modifications constitutes acceptance of the updated terms.
- Make Final Determinations in Disciplinary Matters - All disciplinary actions—including warnings, suspensions, and terminations—will be determined at the discretion of management and are final.
- Determine Staff Assignments and Scheduling - We reserve the right to assign shifts based on performance, client preferences, communication reliability, and company needs.
- Update Uniform and Grooming Standards - Eleven8 may update required uniform guidelines at any time to reflect evolving branding and client expectations.
- Adjust Pay Rates - Hourly pay rates may be increased or decreased based on individual performance, attendance, and policy compliance.
- Remove Staff From the Platform Without Cause - We maintain the right to deactivate a staff member's account, even without disciplinary infraction, if deemed necessary for operational or brand integrity.
- Control Client Communication and Relationships - All client communication must be conducted by or through Eleven8. Staff may not solicit clients for independent opportunities.
22. Policy Agreement
In order to maintain good standing regarding the opportunity to work events with Eleven8 Event Staff, you agree to follow the policies listed below:
- You agree to use our scheduling software to properly clock in by the time you arrive on location and understand that your pay will accurately reflect your time worked based on the time you clock in and out.
- You agree to follow the team member checklist in order to maintain our company standards.
- You agree to properly input your payment information including address, account number, and routing number before you work your first shift.
- You agree to notify the Company via email at welcome@elev8.la immediately if you update or change your payment information on the app.
- You agree if you enter your account information incorrectly, you will be deducted for the reversal and paid on the next pay period.
- You agree to arrive early or on time to every shift.
- You agree that not arriving at your assigned shift without notice will result in immediate termination.
- You agree to only use your phone for work-related purposes while on the clock.
- You agree that you will be paid on the 4th and 19th of each month for work completed within those biweekly time periods and understand that no separate pay runs will be processed each month. You understand that if your payment information is incorrectly inputted, a $15 ACH reversal fee will be added to your next paycheck.
- You agree that you will only be reimbursed for parking when specified on the job listing.
- You agree that your rate of pay is indicated on the job listing unless otherwise disclosed in writing via email or text message for rush calls or any other reason.
- You agree to not expect food on every job and to bring snacks and water just in case.
- You agree to not engage in any giveaways related to the event we are servicing.
- You agree to not take home any merchandise, food, or beverage unless specifically expressed by the client or your captain.
- You agree to take your state-mandated breaks on every shift.
- You agree to only utilize event group chats for event-based questions. This does not include payroll or future opportunity inquiries.
- You understand that your first shift is a trial shift, and that canceling this trial shift or failing to meet our performance standards may result in your removal from the platform.
23. Communication
Communication with the Office
For emergencies, call or text (323) 426-6910. Non-emergency inquiries will not be addressed during the event or over the phone. Instead, please email welcome@elev8.la for any non-urgent questions or general concerns.
Communication with Clients
Direct communication with clients about payments, assignments, or tips is strictly prohibited during and after events. Should a client approach you about any of these topics, kindly refer them to the Team Leader. Unless instructed, you should avoid approaching the client about any issues. Doing so could result in disciplinary action, including immediate termination.
24. Event Do's and Don'ts
DO's (to secure preferred list, qualify for raises, and open growth opportunities)
- Arrive at the venue well before the call time to ensure punctuality
- Be fully dressed in the appropriate uniform as specified for the event
- Exhibit a friendly, professional demeanor with a positive attitude
- Be proactive; offer help to your Team Leader or Captain and find ways to stay engaged
- Respond promptly to emails and text messages
- Check in with the Team Leader upon arrival
- Direct any questions or concerns about the event to the Team Leader only
DON'Ts (can result in reduced opportunities, rate adjustments, or termination)
- Arriving late (after the specified call time)
- Exhibiting argumentative or unprofessional behavior
- Wearing an improper uniform
- Using a cell phone while working
- Taking breaks without permission from the Team Leader
- Eating during the event unless scheduled for a staff meal
- Consuming alcohol or smoking during an event—immediate termination
- Theft—leads to investigation and immediate termination
25. Performance Standards and Accountability
Late Arrival
If you're late, you'll be deducted for each minute past your start time. You must clock in via the app once you've arrived and checked in with your point of contact.
Punctuality Standards
- Two late arrivals (1+ minute late) will result in a $1 per hour reduction for future events
- One arrival (10+ minutes late) will result in $1 per hour reduction for future events or termination
Meals
Meals are not guaranteed. If the client provides one, take only one serving. Always bring your own snacks and water, just in case.
Breaks
For shifts over 5 hours, take a 30-minute unpaid break. If you have a lead onsite, they will coordinate this for you. If there is not, communicate with the point of contact to ensure you receive it. If you think you won't be able to take a break, inform Isabella before your shift ends so we can ensure you receive it.
Extended Shifts
If the client requests you stay longer, you MUST receive approval from Isabella at least 30 minutes before your shift ends.
No Phones
Phones are only for communicating with the Eleven8 Events team. Soliciting guests or clients is prohibited and will result in termination.
Trial Shift
If this is your first shift, you'll be working with a captain and experienced team members. Follow the Eleven8 Events Checklist, arrive on time with a positive attitude, and be proactive. This will help ensure you receive more shift opportunities.
Event Departure
You must leave the event after your shift ends.
Raffles and Giveaways
You are not allowed to participate in any raffles, giveaways, or activations at events.
Smoking and Drinking
Eleven8 Events is a smoke-free company and prohibits smoking and alcohol consumption while on duty, including during breaks, at all event venues, client locations, company offices, and any offsite locations where contractors represent the company. Violation of this policy may result in disciplinary action, up to and including termination.
Headshot Submission Jobs
If you submit for a headshot submission job and are selected and confirm, this is a no-call-off shift — only apply if you're fully available, as confirmed shifts cannot be canceled. Cancellations of Headshot Submission shifts result in immediate termination.
Uniform Standards
- Improper uniform will result in a $1 per hour reduction per occurrence
- Uniform Guidelines + Order Links: https://elev8.la/uniform-guidelines
26. Attendance Policy
- Less than 24 hours' notice and no-call, no-shows will result in immediate termination
- Call-outs with less than 2 days' notice will result in a $3/hour reduction for future events
- Call-outs with less than 4 days' notice will result in a $1/hour reduction for future events
- Cancellations of booked trial shifts will result in a failed trial
- Cancellations of Headshot Submission shifts result in immediate termination
Event Support Contact
If anything comes up during the event, contact (323) 310-1457 directly!
27. Booking Process
We use the Ubeya system for all booking-related processes. The process consists of three steps:
Step 1 - Checking Availability
Select "Apply" if available or "Not Available" if not. Engaging with Ubeya keeps your profile active.
Step 2 - You Have Been Selected
Click "Confirm" within 24 hours. This is your commitment to the event.
Step 3 - Confirm Final Details
Review and confirm final details two days before the event.
28. Additional Policies
Cancellation Policy
- 7+ days before event: No penalty
- 3-6 days: $1/hour rate reduction on future shifts
- 2 days: $3/hour rate reduction on future shifts
- 1 day: Immediate removal
- Trial shift cancellations: Failed trial (any timeframe)
Rate Increases/Decreases
Staff maintaining our standards at Eleven8 may be subject to rate increases and leadership opportunities.
Break Policy
6+ hour shifts require a 30-minute unpaid break. 12+ hour shifts require two 30-minute unpaid breaks.
Uniform Violations
- First offense: Temporary deactivation
- Second offense: Two-week deactivation
- Third offense: Permanent deactivation
Payments
Payments made on the 4th and 19th of each month via direct deposit. Incorrect banking details result in $15 ACH reversal fee or $30 check cancellation fee.
29. Sexual Harassment Policy
Eleven8 Event Staff maintains a commitment to a respectful, harassment-free workplace. We encourage all contractors to work in a manner that prevents harassment and report any issues immediately.
30. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising out of this Agreement shall be brought exclusively in the state or federal courts located in Los Angeles County, California.
31. Severability
If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
32. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter herein.
33. Contact Information
Eleven8 Event Staff
Email: welcome@elev8.la
Phone: (323) 426-6910
Emergency Event Support: (323) 310-1457
ACKNOWLEDGMENT AND ACCEPTANCE
I acknowledge that I have received, read, and understood the Eleven8 Event Staff Independent Contractor Agreement (the "Agreement") in its entirety. I agree to be bound by all terms and conditions contained therein, and understand that the Agreement governs my engagement with Eleven8 Event Staff.
I specifically acknowledge and agree to:
- All eligibility requirements and legal authorizations
- Consent to comprehensive background checks and verification
- Company's data rights and usage of my information
- All confidentiality, non-disclosure, and trade secret protections
- Non-solicitation and client relationship protections
- Prohibition on working for competitors or engaging in competitive intelligence gathering
- All penalties and enforcement provisions
- Arbitration of disputes and waiver of jury trial and class actions
- All performance standards, policies, and attendance requirements
- Company's right to modify this Agreement at any time
- All limitations of liability and disclaimers
I confirm that I have had the opportunity to review the entire Agreement prior to signing this acknowledgment and agree to comply with all policies, including any updates made by the company. I understand that by booking shifts through the Ubeya platform, I am automatically consenting to and agreeing to be bound by all terms of this Agreement.
We look forward to the opportunity to work together.