Staff SOP
INDEPENDENT CONTRACTOR SERVICE AGREEMENT
Eleven8 Event Staff, Inc. (“Company”)
This Agreement is entered into as of (Date Signed) by and between Eleven8 Event Staff, Inc.
(“Company”) and the undersigned Independent Contractor (“Contractor”), an independently
established business entity.
1. DECLARATION OF INDEPENDENT STATUS
This Agreement governs a Business-to-Business relationship for services performed at single-
engagement events. Contractor represents and warrants that:
• Contractor is an independently established business entity (Sole Proprietor, LLC, or
other).
• Contractor is customarily engaged in an independently established trade or business
and may provide services to other entities, including competitors.
• Contractor controls the manner, method, and means of accomplishing project results.
Company provides guidance, SOPs, or best practices; Contractor retains full autonomy
over execution. Company’s role is limited to providing project parameters and evaluating
the final output against service-level expectations.
2. SERVICES & COMPENSATION
Scope of Services: Contractor provides event staffing services including event support
services. Each assignment is a separate engagement.
Fees: Compensation is the rate listed per project on the Ubeya platform. Acceptance of a
project constitutes acceptance of the rate.
No Deductions: Contractor’s fee is not subject to disciplinary reductions or fines. Failure to
meet project expectations may result in removal from the platform or termination of the
Agreement.
3. PAY SCHEDULE & ELECTRONIC DELIVERY
Schedule: Payments are made bi-weekly on the 4th and 19th for work completed during the
applicable period.
1099 Forms: Contractor consents to receive all tax forms electronically and is solely
responsible for all taxes and insurance.
Banking Error Fees: If Contractor uploads incorrect banking information, Contractor will be
responsible for the following administrative fees incurred by Company: $15 per ACH reversal
fee; $30 per check cancellation fee. These fees represent actual costs incurred by Company for
banking errors and will be deducted from the next payment. Payment will then be reissued
during the next scheduled pay period.
No Off-Cycle Payments: No additional or off-cycle pay runs will be processed outside of the
standard bi-weekly schedule (4th and 19th of each month).
4. PROJECT GUIDELINES (SOP)
Contractor agrees to follow the SOP provided as Exhibit A. SOPs are guidelines, not
employment rules; Contractor retains full control over methods:
• Clock-In/Clock-Out: Use designated platform (Ubeya, etc.) for billing purposes only.
• Professional Attire & Tools: Contractor provides own uniform/tools unless client
specifies otherwise.
• Punctuality: Contractor manages schedule; client-imposed start times are part of
assignment. Non-performance may result in removal from the platform.
• Breaks: Contractor manages breaks per state law and event timeline.
• Trial Projects: First engagement may be treated as a trial; failure to meet expectations
may terminate this Agreement.
5. ARBITRATION & LIABILITY
Arbitration: Disputes shall be resolved through final and binding arbitration in the county where
services are performed.
Insurance: Contractor is responsible for insurance, including Workers’ Compensation.
Company assumes no liability.
Indemnification: Contractor indemnifies and holds harmless Company for claims arising from
their performance.
6. CONFIDENTIALITY AND TRADE SECRET PROTECTION
The Contractor acknowledges that during the course of this Agreement, they will have access to
and be entrusted with confidential and proprietary information (“Confidential Information”). The
Contractor agrees to:
Definition of Confidential Information
Confidential Information includes, but is not limited to:
• Client information, including names, addresses, contact details, preferences, and
personal information.
• Event details, including locations, guest lists, and security arrangements.
• Financial information, including pricing, payments, tips, and billing details.
• Company trade secrets, business strategies, and competitive information.
• Personnel information about staff, contractors, and management.
• Vendor relationships, supplier contacts, and partnership agreements.
• Company policies, procedures, and operational methods.
• Marketing strategies, promotional materials, and brand guidelines.
• Any information marked as confidential or that would reasonably be considered
confidential.
Non-Disclosure Obligations
• Maintain absolute confidentiality of all Confidential Information during and after the term
of the Agreement.
• Do not disclose Confidential Information to any third party without written consent from
the Company.
• Do not use Confidential Information for personal benefit or to benefit any competing
business.
• Take reasonable precautions to protect Confidential Information from unauthorized
disclosure.
• Immediately notify the Company of any actual or suspected breach of confidentiality.
• Return or destroy all Confidential Information upon request or upon termination of the
Agreement.
Scope and Duration
Confidentiality obligations apply during the Agreement and continue indefinitely after
termination. Obligations survive regardless of how the Agreement ends and apply to information
learned through any means while associated with Company.
Exceptions
Confidentiality obligations do not apply to information that:
• Is publicly available through no breach by Contractor
• Was known to Contractor prior to disclosure by Company
• Is required to be disclosed by law or court order (with prior notice to Company when
legally permissible)
Trade Secrets Protection
For purposes of this Agreement, trade secrets include but are not limited to: client contact
information and relationship details, pricing structures and rate negotiations, staff member
information and performance records, operational processes and procedures, scheduling
strategies and software systems, event execution methods and checklists, client preferences
and service requirements, business strategies and growth plans, and any other confidential
business information not generally known to the public that derives independent economic value
from not being generally known.
The Contractor agrees NOT to:
• Gather, collect, document, or record any trade secret information for the benefit of any
third party or competitor.
• Share, disclose, or transmit any Company trade secrets to third parties.
• Engage in corporate espionage, competitive intelligence gathering, or any activity
intended to benefit a competitor at the expense of the Company through
misappropriation of trade secrets.
• Photograph, record, screenshot, or otherwise capture any Company systems,
communications, or proprietary materials containing trade secrets for use outside of
authorized Company purposes.
Intellectual Property Protection
All ideas, improvements, or innovations developed while working for Company that relate to
Company’s business or result from work performed for Company belong exclusively to
Company. This includes event concepts, operational improvements, and client service
techniques developed using Company resources or confidential information. The Contractor
agrees to promptly disclose any such developments to the Company.
SOP Materials
Any specialized materials provided by the Company remain Company property. Contractor
agrees to return all materials upon contract termination and not reproduce or distribute such
materials without written permission.
7. SOCIAL MEDIA AND COMMUNICATION STANDARDS
The Contractor agrees not to:
• Post false, misleading, or confidential information about the Company online or on any
review platform.
• Use the Company name or association for personal branding without written permission.
• Share behind-the-scenes content from events on social media without Company
consent.
• Tag or mention clients in personal social media posts without client consent.
• Use Company events or client associations to promote personal business ventures
without written permission.
Client Communication Protocol
Direct communication with clients about contract modifications, payment terms, assignments, or
tips is prohibited during and after events unless authorized by Company. Should a client
approach you about any of these topics, kindly refer them to the Team Leader or Company
representative.
8. REMEDIES FOR BREACH OF CONFIDENTIALITY
The Contractor acknowledges that monetary damages may be insufficient to compensate the
Company for breaches of confidentiality or trade secret obligations. Company shall be entitled to
seek injunctive relief, specific performance, and any other equitable remedies available under
law.
The parties acknowledge that the following amounts represent a reasonable pre-estimate of
damages for breach of this Agreement’s confidentiality provisions, not penalties or wage
deductions:
• Trade Secret Misappropriation: All damages available under the Maryland Uniform
Trade Secrets Act, including exemplary damages up to twice the amount of actual
damages.
• Unauthorized Disclosure of Confidential Information: $2,500 per incident plus all
actual damages and lost profits resulting from the disclosure.
• Corporate Espionage: $25,000 plus all actual damages, lost profits, and punitive
damages.
• Legal Fees: All reasonable attorney fees, court costs, investigation costs, and expenses
incurred by Company in enforcing this Agreement.
9. COMMUNICATION
Emergency Contact: For emergencies, call or text (323) 426-6910.
Non-Emergency Inquiries: Please email welcome@elev8.la for any non-urgent questions or
general concerns.
Event Support: If anything comes up during the event, contact (323) 310-1457 directly.
10. HEADSHOT SUBMISSION JOBS
Some projects will require headshot submissions for client selection, and these will always be
clearly labeled in the title (for example: VIP Award Show – HEADSHOT SUBMISSION). These
projects function like castings — clients review your photos and select individuals based on their
appearance and fit for the event.
For this reason, your current appearance must match the photos on your Ubeya profile. If you
make a major change to your appearance (such as haircut, color, or facial hair), you are
expected to update your headshots immediately.
If you are selected for a headshot submission project and confirm, it constitutes a binding
commitment to that specific engagement. Once confirmed, cancellation is considered a material
breach of the project contract. Only submit if you are fully available and prepared to honor the
commitment.
11. TEAM LEADER AND EVENT CAPTAIN
For projects with multiple contractors, Company may designate a Lead Contractor for
coordination purposes. The Lead Contractor assists with event logistics, team coordination, and
communicates project feedback to the Company office. Event clients may have on-site
managers whose instructions supersede those from the Lead Contractor. This coordination
structure is for client service delivery and project efficiency, not an employment hierarchy.
12. TIP POLICY
Tips are always appreciated, but never required from clients. Any form of tip solicitation is
strictly prohibited and constitutes a breach of professional conduct standards. Events where tip
jars are allowed will be mentioned in the job details. If a tip is offered directly to you, please
check with the on-site contact for transparency and proper handling. Any tips included in the
event bill are divided among the team based on client instructions and Company protocol.
13. SEXUAL HARASSMENT POLICY
Eleven8 Event Staff maintains a commitment to a respectful, harassment-free workplace for all
contractors and clients. We encourage all contractors to work in a manner that prevents
harassment and to report any issues immediately to Company management. Retaliation against
individuals who report harassment is strictly prohibited. Any incidents will be promptly
investigated and addressed in accordance with applicable law. Contractors found to have
engaged in harassment may face immediate termination of this Agreement.
14. BACK-UP STAFF RELEASE POLICY
If the event captain decides to utilize a back-up contractor, the Contractor will be compensated
at their normal project rate for all time actually worked. If you are dismissed for a policy
infraction or breach of contract, please contact the office to confirm your pay status.
15. IMAGE USE AUTHORIZATION
Contractor grants Company the right to use their image and likeness for promotional purposes
related to Company activities.
16. BOOKING PROCESS (UBEYA)
• Apply: Contractor confirms availability.
• Selected: Contractor clicks ‘Confirm’ within 24 hours to secure commitment.
• Final Details: Contractor confirms receipt of event logistics two days prior.
Acceptance is voluntary; Contractor may decline assignments.
17. CANCELLATION & CONTRACTUAL IMPACT
• >7 Days Notice: No impact.
• 2–7 Days Notice: May result in formal warning or platform removal; contractor
encouraged to provide qualified substitute with client approval.
• <48 Hours Notice: Material breach; may result in removal from platform or termination.
• Headshot / VIP Jobs: No-call-off assignments; cancellation may result in immediate
termination.
• Substitutes: Contractor may provide qualified substitute with prior approval.
18. COMPANY RIGHTS & AGREEMENT MODIFICATIONS
Eleven8 Event Staff reserves the right to:
• Modify Agreement Terms: Company may revise, add to, or update any portion of this
Agreement or SOPs with reasonable notice to Contractor. The current version of this
Agreement and all policies are available at https://elev8.la/staff-policy. Continued
engagement after notice constitutes acceptance of modifications.
• Terminate Business Relationship: Either party may terminate this Agreement at any
time for any reason or no reason, with or without notice. Termination does not affect fees
owed for completed assignments.
• Project Assignment Discretion: Company offers project opportunities based on client
needs, project fit, contractor availability, and past performance. Contractor may accept
or decline any project offer. Company has no obligation to offer any minimum number of
projects.
• Update SOPs and Guidelines: Company may update Standard Operating Procedures,
uniform guidelines, or project best practices at any time to reflect evolving client
expectations and industry standards.
• Performance Review and Feedback: Performance may be reviewed via client
feedback, Lead Contractor input, and project reports to ensure quality standards and
inform future project assignments.
19. TERM & TERMINATION
Either party may terminate at any time. Termination does not affect fees owed for completed
assignments or obligations under Sections 6 (Confidentiality and Trade Secret Protection) and 7
(Social Media and Communication Standards), which survive termination indefinitely.
20. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of
Maryland, without regard to its conflict of laws principles. The parties agree that any dispute
arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the
state and federal courts located in Maryland, except as otherwise provided in Section 5
(Arbitration & Liability).
21. ACKNOWLEDGMENT & RIGHT TO COUNSEL
Contractor has 5 business days to review and may consult legal counsel. Engagement via
Ubeya constitutes acceptance of terms.
22. REPORTING OF ONSITE CHANGES
Any changes to hours, role, or duties communicated onsite by a client must be reported to
Company within twenty-four (24) hours of event completion.
23. EXPENSES & REIMBURSEMENTS
Only pre-approved expenses are eligible for reimbursement. Receipts must be submitted within
twenty-four (24) hours of event conclusion. Reimbursement is contingent upon approval by both
Company and the client.
24. TERMINATION & IMMEDIATE RELEASE
Company reserves the right to immediately terminate this Agreement and/or release Contractor
from any assignment, with or without notice, if Contractor:
• Fails to arrive or remain professional and brand-appropriate, including appearing
materially inconsistent with submitted headshots or approved appearance
• Engages in unprofessional, disruptive, unsafe, dishonest, or inappropriate conduct,
including theft, misrepresentation, or violation of client, venue, or event rules
• Uses a personal mobile phone or recording device on the event floor in violation of
Company or client standards
• Fails to meet reasonable performance, appearance, or conduct expectations
communicated prior to or during the event
• Breaches this Agreement or any applicable Addendum
• Acts in a manner that may harm Company, its clients, guests, venues, vendors, or brand
reputation
Company may remove Contractor from an event immediately if, in Company’s sole discretion,
continued participation is not in the best interest of Company or its client.
In the event of termination or release for cause, Company shall have no obligation to pay
Contractor for unworked hours, future shifts, or remaining scheduled time, and may withhold
payment for the affected assignment to the fullest extent permitted by law.
25. PROHIBITED CONDUCT
Contractor shall not:
• Perform Services while impaired by drugs or alcohol
• Engage in harassment, discrimination, or inappropriate behavior
• Misrepresent Company or client brands
• Solicit Company clients or talent for personal business
• Share confidential or proprietary information
• Use personal mobile phones or recording devices on the event floor during scheduled
event hours, except for emergency use or where expressly authorized
• Photograph, film, record, livestream, or otherwise capture guests, clients, VIPs, or
behind-the-scenes event operations without prior written authorization
Violation may result in immediate release and termination.
26. NON-CIRCUMVENTION & NON-SOLICITATION (12 MONTHS)
Contractor acknowledges that Company invests substantial time, resources, and goodwill in
developing relationships with its clients, partners, venues, and talent. Accordingly, Contractor
agrees that during the term of this Agreement and for twelve (12) months following Contractor’s
last engagement with Company, Contractor shall not:
• Solicit, contract with, or perform services for any Company client, brand, venue, or event
partner introduced through Company, except through Company
• Circumvent Company by accepting direct bookings or compensation from Company
clients without Company’s written consent
• Solicit, recruit, or attempt to engage any Company talent or contractors for outside or
competing purposes
27. NO AGENCY POACHING / MISAPPROPRIATION
Contractor shall not use Company relationships, talent rosters, pricing, booking practices, or
proprietary information to establish, operate, assist, or participate in a competing talent, staffing,
or experiential agency.
Contractor may work independently in their individual capacity, provided Company relationships
and proprietary information are not used to compete unfairly.
28. MEDIA, PHOTO & CONTENT RELEASE
Contractor grants Company and its clients the irrevocable, perpetual, worldwide, royalty-free
right to photograph, record, and use Contractor’s name, image, likeness, voice, and
performance in any media for marketing, promotional, commercial, or editorial purposes, without
additional compensation.
Contractor waives any right to inspect or approve final content and releases Company from
related claims to the fullest extent permitted by law.
29. ASSUMPTION OF RISK & RELEASE
Contractor voluntarily assumes all risks associated with participation in events, including injury,
illness, death, or property loss.
To the fullest extent permitted by law, Contractor releases and waives any claims against
Company and its clients, except where caused by Company’s gross negligence or willful
misconduct.
30. MEDICAL CONSENT
Contractor consents to emergency medical treatment if necessary and agrees Company bears
no responsibility for related costs.
31. INDEMNIFICATION
Contractor agrees to defend, indemnify, and hold harmless Company and its clients from all
claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from
Contractor’s acts, omissions, breach, or misconduct.
Company may offset or deduct damages, including theft or property loss, from amounts
otherwise owed, to the extent permitted by law.
32. LIMITATION OF LIABILITY
Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.
Company’s total liability shall not exceed the amount paid for the applicable event.
33. CLIENT APPROVAL & RIGHT TO REFUSE
Contractor acknowledges that assignments may be subject to client or venue approval.
Company may release Contractor at a client’s request or for fit considerations without liability
beyond payment for approved hours actually worked, if applicable.
34. NO GUARANTEE OF FUTURE WORK
Nothing in this Agreement guarantees future work. All assignments are offered on a per-event
basis at Company’s sole discretion.
35. CLIENT COMPLIANCE & DISCLOSURE
Contractor represents they have no criminal history or pending matters that would disqualify
them from brand or high-profile events and agrees to disclose any issue that may impact client
approval.
36. INSURANCE ACKNOWLEDGMENT
Contractor acknowledges Company does not provide personal insurance coverage. Contractor
is encouraged to maintain any insurance they deem appropriate.
37. LEGAL COMPLIANCE & WORK AUTHORIZATION
Contractor represents they are legally authorized to work in the applicable jurisdiction and will
comply with all applicable laws.
38. ANTI-CORRUPTION
Contractor agrees to comply with all applicable anti-bribery and anti-corruption laws, including
the U.S. Foreign Corrupt Practices Act.
39. SOCIAL MEDIA
Contractor agrees to represent Company respectfully on social media and tag @elev8.la where
permitted.
40. FORCE MAJEURE
Neither party shall be liable for failure to perform due to events beyond reasonable control.
41. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties. Amendments must be in
writing.
SIGNATURES
Contractor Name (Business or Individual): _______________________________
Date: _______________________________
Signature: _______________________________
Company Representative: _______________________________
Date: _______________________________
Signature: _______________________________
EXHIBIT A – STANDARD OPERATING PROCEDURES (SOP)
Purpose:
These SOPs are provided as guidelines to help Contractors perform services efficiently and
professionally. They are not mandatory directives and do not give the Company control over the
Contractor’s methods, maintaining independent contractor status.
1. Event Check-In / Check-Out
• Contractors shall log start and end times using the designated platform (Ubeya, etc.) for
billing and client reporting purposes.
• Logging in does not constitute direction of work, only verification of attendance.
2. Professional Attire & Tools
• Contractors provide their own attire/uniform as specified in the project description.
• Tools required for work (mobile phone, tablet, pen, clipboard, etc.) are provided by
Contractor.
• Any client-supplied tools are for temporary use and must be returned immediately after
the assignment.
3. Event Conduct & Brand Standards
• Contractors shall maintain professional behavior, including polite and respectful
communication with clients and attendees.
• Contractors may follow suggested scripts or talking points but may adapt methods to fit
their personal style.
• Contractors are responsible for maintaining cleanliness, professionalism, and brand-
appropriate behavior.
4. Communication Protocols
• Contractor communications to clients should be factual, concise, and professional.
• Contractors may communicate conflicts or emergencies directly to the client or
Company.
5. Safety & Venue Compliance
• Contractors must adhere to all venue rules, health, and safety regulations.
• Contractors must comply with all state and local laws.
• Contractors are responsible for their own insurance and personal safety.
6. Breaks & Personal Schedule
• Contractors follow all state-mandated laws for break and rest periods.
7. Reporting & Documentation
• Contractors submit all required reports, forms, or photos according to client instructions.
• Failure to submit reports may impact project completion verification but does not
constitute direction of work.
8. Billing & Payment Instructions
• Payments are processed according to the Agreement schedule (bi-weekly).
• Contractor is responsible for accurate reporting of hours.
Note: SOPs are recommendations to ensure professional performance and do not constitute
directives, schedules, or control over Contractor methods.
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