Staff SOP
INDEPENDENT CONTRACTOR SERVICE AGREEMENT
Eleven8 Event Staff, Inc. ("Company")
This Agreement is entered into as of (Date Signed) by and between Eleven8 Event Staff, Inc. ("Company") and the undersigned Independent Contractor ("Contractor"), an independently established business entity.
1. DECLARATION OF INDEPENDENT STATUS
This Agreement governs a Business-to-Business relationship for services performed at single-engagement events. Contractor represents and warrants that:
Contractor is an independently established business entity (Sole Proprietor, LLC, or other).
Contractor is customarily engaged in an independently established trade or business and may provide services to other entities, including competitors.
Contractor controls the manner, method, and means of accomplishing project results. Company provides guidance, SOPs, or best practices; Contractor retains full autonomy over execution. Company's role is limited to providing project parameters and evaluating the final output against service-level expectations.
2. SERVICES & COMPENSATION
Scope of Services: Contractor provides event staffing services including event support services. Each assignment is a separate engagement.
Fees: Compensation is the rate listed per project on the Ubeya platform. Acceptance of a project constitutes acceptance of the rate.
No Deductions: Contractor's fee is not subject to disciplinary reductions or fines. Failure to meet project expectations may result in removal from the platform or termination of the Agreement.
3. PAY SCHEDULE & ELECTRONIC DELIVERY
Schedule: Payments are made bi-weekly on the 4th and 19th for work completed during the applicable period.
1099 Forms: Contractor consents to receive all tax forms electronically and is solely responsible for all taxes and insurance.
Banking Error Fees: If Contractor uploads incorrect banking information, Contractor will be responsible for the following administrative fees incurred by Company: $15 per ACH reversal fee; $30 per check cancellation fee. These fees represent actual costs incurred by Company for banking errors and will be deducted from the next payment. Payment will then be reissued during the next scheduled pay period.
No Off-Cycle Payments: No additional or off-cycle pay runs will be processed outside of the standard bi-weekly schedule (4th and 19th of each month).
4. PROJECT GUIDELINES (SOP)
Contractor agrees to follow the SOP provided as Exhibit A. SOPs are guidelines, not employment rules; Contractor retains full control over methods:
Clock-In/Clock-Out: Use designated platform (Ubeya, etc.) for billing purposes only.
Professional Attire & Tools: Contractor provides own uniform/tools unless client specifies otherwise.
Punctuality: Contractor manages schedule; client-imposed start times are part of assignment. Non-performance may result in removal from the platform.
Breaks: Contractor manages breaks per state law and event timeline.
Trial Projects: First engagement may be treated as a trial; failure to meet expectations may terminate this Agreement.
5. ARBITRATION & LIABILITY
Arbitration: Disputes shall be resolved through final and binding arbitration in the county where services are performed.
Insurance: Contractor is responsible for insurance, including Workers' Compensation. Company assumes no liability.
Indemnification: Contractor indemnifies and holds harmless Company for claims arising from their performance.
6. CONFIDENTIALITY AND TRADE SECRET PROTECTION
The Contractor acknowledges that during the course of this Agreement, they will have access to and be entrusted with confidential and proprietary information ("Confidential Information"). The Contractor agrees to:
Definition of Confidential Information
Confidential Information includes, but is not limited to:
Client information, including names, addresses, contact details, preferences, and personal information.
Event details, including locations, guest lists, and security arrangements.
Financial information, including pricing, payments, tips, and billing details.
Company trade secrets, business strategies, and competitive information.
Personnel information about staff, contractors, and management.
Vendor relationships, supplier contacts, and partnership agreements.
Company policies, procedures, and operational methods.
Marketing strategies, promotional materials, and brand guidelines.
Any information marked as confidential or that would reasonably be considered confidential.
Non-Disclosure Obligations
Maintain absolute confidentiality of all Confidential Information during and after the term of the Agreement.
Do not disclose Confidential Information to any third party without written consent from the Company.
Do not use Confidential Information for personal benefit or to benefit any competing business.
Take reasonable precautions to protect Confidential Information from unauthorized disclosure.
Immediately notify the Company of any actual or suspected breach of confidentiality.
Return or destroy all Confidential Information upon request or upon termination of the Agreement.
Scope and Duration
Confidentiality obligations apply during the Agreement and continue indefinitely after termination. Obligations survive regardless of how the Agreement ends and apply to information learned through any means while associated with Company.
Exceptions
Confidentiality obligations do not apply to information that:
Is publicly available through no breach by Contractor
Was known to Contractor prior to disclosure by Company
Is required to be disclosed by law or court order (with prior notice to Company when legally permissible)
Trade Secrets Protection
For purposes of this Agreement, trade secrets include but are not limited to: client contact information and relationship details, pricing structures and rate negotiations, staff member information and performance records, operational processes and procedures, scheduling strategies and software systems, event execution methods and checklists, client preferences and service requirements, business strategies and growth plans, and any other confidential business information not generally known to the public that derives independent economic value from not being generally known.
The Contractor agrees NOT to:
Gather, collect, document, or record any trade secret information for the benefit of any third party or competitor.
Share, disclose, or transmit any Company trade secrets to third parties.
Engage in corporate espionage, competitive intelligence gathering, or any activity intended to benefit a competitor at the expense of the Company through misappropriation of trade secrets.
Photograph, record, screenshot, or otherwise capture any Company systems, communications, or proprietary materials containing trade secrets for use outside of authorized Company purposes.
Intellectual Property Protection
All ideas, improvements, or innovations developed while working for Company that relate to Company's business or result from work performed for Company belong exclusively to Company. This includes event concepts, operational improvements, and client service techniques developed using Company resources or confidential information. The Contractor agrees to promptly disclose any such developments to the Company.
SOP Materials
Any specialized materials provided by the Company remain Company property. Contractor agrees to return all materials upon contract termination and not reproduce or distribute such materials without written permission.
7. SOCIAL MEDIA AND COMMUNICATION STANDARDS
The Contractor agrees not to:
Post false, misleading, or confidential information about the Company online or on any review platform.
Use the Company name or association for personal branding without written permission.
Share behind-the-scenes content from events on social media without Company consent.
Tag or mention clients in personal social media posts without client consent.
Use Company events or client associations to promote personal business ventures without written permission.
Client Communication Protocol
Direct communication with clients about contract modifications, payment terms, assignments, or tips is prohibited during and after events unless authorized by Company. Should a client approach you about any of these topics, kindly refer them to the Team Leader or Company representative.
8. REMEDIES FOR BREACH OF CONFIDENTIALITY
The Contractor acknowledges that monetary damages may be insufficient to compensate the Company for breaches of confidentiality or trade secret obligations. Company shall be entitled to seek injunctive relief, specific performance, and any other equitable remedies available under law.
The parties acknowledge that the following amounts represent a reasonable pre-estimate of damages for breach of this Agreement's confidentiality provisions, not penalties or wage deductions:
Trade Secret Misappropriation: All damages available under the California Uniform Trade Secrets Act, including exemplary damages up to twice the amount of actual damages.
Unauthorized Disclosure of Confidential Information: $2,500 per incident plus all actual damages and lost profits resulting from the disclosure.
Corporate Espionage: $25,000 plus all actual damages, lost profits, and punitive damages.
Legal Fees: All reasonable attorney fees, court costs, investigation costs, and expenses incurred by Company in enforcing this Agreement.
9. CALIFORNIA LABOR CODE COMPLIANCE
Important Notice: This Agreement does not contain any non-compete provisions or restrictions on Contractor's ability to work for other businesses, including competitors, in compliance with California Labor Code Section 2779. Contractor is free to provide services to any other party, including competitors of Company, subject only to the confidentiality and trade secret protection obligations set forth in this Agreement.
Contractor may use general skills, knowledge, and experience gained through work with Company. However, Contractor may not use or disclose Company's confidential information or trade secrets when providing services to others.
10. COMMUNICATION
Emergency Contact: For emergencies, call or text (323) 426-6910.
Non-Emergency Inquiries: Please email welcome@elev8.la for any non-urgent questions or general concerns.
Event Support: If anything comes up during the event, contact (323) 310-1457 directly.
11. HEADSHOT SUBMISSION JOBS
Some projects will require headshot submissions for client selection, and these will always be clearly labeled in the title (for example: VIP Award Show – HEADSHOT SUBMISSION). These projects function like castings — clients review your photos and select individuals based on their appearance and fit for the event.
For this reason, your current appearance must match the photos on your Ubeya profile. If you make a major change to your appearance (such as haircut, color, or facial hair), you are expected to update your headshots immediately.
If you are selected for a headshot submission project and confirm, it constitutes a binding commitment to that specific engagement. Once confirmed, cancellation is considered a material breach of the project contract. Only submit if you are fully available and prepared to honor the commitment.
12. TEAM LEADER AND EVENT CAPTAIN
For projects with multiple contractors, Company may designate a Lead Contractor for coordination purposes. The Lead Contractor assists with event logistics, team coordination, and communicates project feedback to the Company office. Event clients may have on-site managers whose instructions supersede those from the Lead Contractor. This coordination structure is for client service delivery and project efficiency, not an employment hierarchy.
13. TIP POLICY
Tips are always appreciated, but never required from clients. Any form of tip solicitation is strictly prohibited and constitutes a breach of professional conduct standards. Events where tip jars are allowed will be mentioned in the job details. If a tip is offered directly to you, please check with the on-site contact for transparency and proper handling. Any tips included in the event bill are divided among the team based on client instructions and Company protocol.
14. SEXUAL HARASSMENT POLICY
Eleven8 Event Staff maintains a commitment to a respectful, harassment-free workplace for all contractors and clients. We encourage all contractors to work in a manner that prevents harassment and to report any issues immediately to Company management. Retaliation against individuals who report harassment is strictly prohibited. Any incidents will be promptly investigated and addressed in accordance with applicable law. Contractors found to have engaged in harassment may face immediate termination of this Agreement.
15. BACK-UP STAFF RELEASE POLICY
Contractors listed as 'BACK-UP' who arrive on time and prepared in appropriate uniform are entitled to $25-30 show-up compensation (kill fee) even if released without performing services. If the event captain decides to utilize a back-up contractor, they will be compensated at their normal project rate for all time worked. If you are dismissed for a policy infraction or breach of contract, please contact the office to confirm your pay status.
16. IMAGE USE AUTHORIZATION
Contractor grants Company the right to use their image and likeness for promotional purposes related to Company activities.
17. BOOKING PROCESS (UBEYA)
Apply: Contractor confirms availability.
Selected: Contractor clicks 'Confirm' within 24 hours to secure commitment.
Final Details: Contractor confirms receipt of event logistics two days prior.
Acceptance is voluntary; Contractor may decline assignments.
18. CANCELLATION & CONTRACTUAL IMPACT
>7 Days Notice: No impact.
2–7 Days Notice: May result in formal warning or platform removal; contractor encouraged to provide qualified substitute with client approval.
<48 Hours Notice: Material breach; may result in removal from platform or termination.
Headshot / VIP Jobs: No-call-off assignments; cancellation may result in immediate termination.
Substitutes: Contractor may provide qualified substitute with prior approval.
19. COMPANY RIGHTS & AGREEMENT MODIFICATIONS
Eleven8 Event Staff reserves the right to:
Modify Agreement Terms: Company may revise, add to, or update any portion of this Agreement or SOPs with reasonable notice to Contractor. Continued engagement after notice constitutes acceptance of modifications.
Terminate Business Relationship: Either party may terminate this Agreement at any time for any reason or no reason, with or without notice. Termination does not affect fees owed for completed assignments.
Project Assignment Discretion: Company offers project opportunities based on client needs, project fit, contractor availability, and past performance. Contractor may accept or decline any project offer. Company has no obligation to offer any minimum number of projects.
Update SOPs and Guidelines: Company may update Standard Operating Procedures, uniform guidelines, or project best practices at any time to reflect evolving client expectations and industry standards.
Performance Review and Feedback: Performance may be reviewed via client feedback, Lead Contractor input, and project reports to ensure quality standards and inform future project assignments.
20. TERM & TERMINATION
Either party may terminate at any time. Termination does not affect fees owed for completed assignments or obligations under Sections 6 (Confidentiality and Trade Secret Protection) and 7 (Social Media and Communication Standards), which survive termination indefinitely.
21. GOVERNING LAW
This Agreement is governed by the laws of the services rendered.
22. ACKNOWLEDGMENT & RIGHT TO COUNSEL
Contractor has 5 business days to review and may consult legal counsel. Engagement via Ubeya constitutes acceptance of terms.
EXHIBIT A – STANDARD OPERATING PROCEDURES (SOP)
Purpose:
These SOPs are provided as guidelines to help Contractors perform services efficiently and professionally. They are not mandatory directives and do not give the Company control over the Contractor's methods, maintaining independent contractor status.
1. Event Check-In / Check-Out
Contractors shall log start and end times using the designated platform (Ubeya, etc.) for billing and client reporting purposes.
Logging in does not constitute direction of work, only verification of attendance.
2. Professional Attire & Tools
Contractors provide their own attire/uniform as specified in the project description.
Tools required for work (mobile phone, tablet, pen, clipboard, etc.) are provided by Contractor.
Any client-supplied tools are for temporary use and must be returned immediately after the assignment.
3. Event Conduct & Brand Standards
Contractors shall maintain professional behavior, including polite and respectful communication with clients and attendees.
Contractors may follow suggested scripts or talking points but may adapt methods to fit their personal style.
Contractors are responsible for maintaining cleanliness, professionalism, and brand-appropriate behavior.
4. Communication Protocols
Contractor communications to clients should be factual, concise, and professional.
Contractors may communicate conflicts or emergencies directly to the client or Company.
5. Safety & Venue Compliance
Contractors must adhere to all venue rules, health, and safety regulations.
Contractors must comply with all state and local laws.
Contractors are responsible for their own insurance and personal safety.
6. Breaks & Personal Schedule
Contractors follow all state-mandated laws for break and rest periods.
7. Reporting & Documentation
Contractors submit all required reports, forms, or photos according to client instructions.
Failure to submit reports may impact project completion verification but does not constitute direction of work.
8. Billing & Payment Instructions
Payments are processed according to the Agreement schedule (bi-weekly).
Contractor is responsible for accurate reporting of hours.
Note: SOPs are recommendations to ensure professional performance and do not constitute directives, schedules, or control over Contractor methods.
Links you’ll need: